Tech Customer Support Analyst III

LexisNexis

Technical Support Analyst providing second-level support for customers across multiple platforms. Collaborating with teams, delivering on-project goals, and ensuring effective solutions for service requests.

Posted 6/19/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Provide second-level technical support across multiple platforms and disciplines
Respond to incidents and service requests with professionalism and urgency
Deliver clear, concise, and timely updates to stakeholders on issue status and workload
Collaborate with cross-functional teams to meet project goals
Follow security protocols for proper delegation of accounts and privileges
Efficiently manage customer support cases in alignment with established support protocols and service standards

Requirements

What you’ll need

2–3 years of related experience in application support or customer-facing roles
Strong analytical and troubleshooting skills
Customer service orientation with a commitment to customer satisfaction
Proficiency in PC environments, including Windows OS, internet, and web browsers
Experience with SQL and DevTools
Knowledge of databases and cloud technologies is advantageous

Benefits

Comp & perks

numerous wellbeing initiatives
shared parental leave
study assistance
sabbaticals
healthy work/life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLDevToolsdatabase knowledgecloud technologiesWindows OSinternetweb browsers

Soft Skills

analytical skillstroubleshooting skillscustomer service orientationcommitment to customer satisfactionprofessionalismurgencycollaborationcommunication