Analyst

• Analyze, document, and continuously improve our acquiring platform, banking rails, and payment infrastructure.
• Work closely with Product, Engineering, and business stakeholders to translate business requirements into clear system requirements, technical specifications, and solution designs.
• Participate in the integration of new payment providers, banking partners, and external services.
• Define system workflows, data flows, API requirements, integration logic, and acceptance criteria for new and existing product initiatives.
• Collaborate with engineering teams to design solutions for current technical challenges and future business goals.
• Review technical implementation details where needed, including API contracts, data models, logs, and, when relevant, code-level logic.
• Contribute to improvements in scalability, reliability, automation, and operational efficiency across payment and banking processes.
• Prepare and maintain high-quality documentation, including functional specifications, process diagrams, user stories, acceptance criteria, API documentation, and technical notes.
• Identify opportunities for automation, process optimization, and platform improvements.
• Support delivery by clarifying requirements, validating implemented solutions, and ensuring alignment between business objectives and technical execution.
• Contribute to an ambitious product roadmap in a fast-growing fintech environment.

System Analyst

• Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues.
• Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
• In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
• Create and maintain detailed records of communication, information, interventions and checks carried out.
• Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
• Suggest changes and/or amendments to Responsible Gaming operational procedures and systems.
• Working on ad hoc tasks and projects as required to develop the business as directed by the management team.

Portuguese RG Analyst

• Monitor player activity to identify fraud, bonus abuse, promotional exploitation, and other forms of abuse.
• Investigate suspicious account behaviour and uncover patterns across gameplay, deposits, withdrawals, and bonus activity.
• Analyse trends and emerging abuse methods to help the business stay ahead of bad actors.
• Review jackpot-related activity and identify unusual betting behaviours or potential exploitation strategies.
• Review and process KYC verification requests.
• Assess customer documentation including identity documents, proof of address, payment verification, and enhanced due diligence documentation where required.
• Make informed, risk-based decisions on account verification while maintaining a smooth customer experience.
• Ensure customer verification and investigations meet regulatory and internal compliance requirements.
• Identify inconsistencies, red flags, and risk indicators during reviews.
• Maintain accurate records and clear case documentation.
• Apply account controls where abuse is confirmed, including bonus reversals, account restrictions, transaction holds, and account closures.
• Escalate complex cases and collaborate with senior stakeholders on higher-risk investigations.
• Help refine internal processes, controls, and detection methods as we scale.
• Handle KYC-related customer enquiries with professionalism and clarity.

Abuse Detection & Verification Analyst

• Record, monitor, and reconcile financial transactions across multiple PSPs and bank accounts.
• Perform weekly and monthly PSP reconciliations and investigate discrepancies.
• Reconcile settlements, deposits, withdrawals, fees, chargebacks, and reserve balances.
• Support the month-end and year-end financial closing processes.
• Conduct basic financial analysis, identify variances, and provide recommendations based on findings.
• Assist with projects and initiatives aimed at improving and automating departmental processes.
• Collaborate closely with Payments, Operations, and Treasury teams to ensure smooth financial.

PSP Reconciliation Analyst

• Proactively analyse player behavior patterns and game activity to identify early signs of problem gambling using our tracking tools.
• Manage daily escalations from the Customer Experience (CX) and Fraud teams, conducting detailed risk assessments to determine the correct level of intervention.
• Directly engage with at-risk players via email and phone. You will conduct sensitive responsible gaming interactions, offering guidance on limits, self-exclusion, and support resources.
• Assist in preparing detailed data reports to ensure we remain compliant with iGaming regulations and internal Duty of Care policies.
• Collaborate with the wider Safer Gambling team to refine processes, improve detection tools, and enhance our overall player safety strategy.
• Support the organisation’s adoption of AI technologies to enhance operational efficiency and decision-making accuracy.

Responsible Gaming Analyst

• Record, monitor and reconcile financial transactions across various PSPs and bank accounts
• Conduct weekly and monthly PSP reconciliations while investigating discrepancies
• Reconcile settlements, deposits, withdrawals, fees, chargebacks and reserves
• Assist with month-end and year-end closing processes
• Perform basic financial analysis, identify variances and provide recommendations
• Support process automation initiatives and finance projects
• Ensure compliance with financial and regulatory requirements
• Collaborate with internal teams

Analyst jobs in Malta

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System Analyst

Portuguese RG Analyst

Abuse Detection & Verification Analyst

PSP Reconciliation Analyst

Responsible Gaming Analyst

PSP Reconciliation Analyst