Analyst

• Gather, analyze and formalize the requirements of budgetary and accounting departments;
• Participate in the design of new features and in modeling business processes;
• Write detailed functional specifications and associated documentation;
• Lead change initiatives: collaborate with stakeholders to track development progress;
• Prepare and execute functional tests (unit, integration, regression) and validate production deployments;
• Provide functional support to users (commitments, payment orders, workflows, approvals, printouts) and resolve complex cases;
• Support onboarding of new users and ensure knowledge transfer to the internal team;
• Participate in Delta’s development tribe and support and manage Delta’s development initiatives.

Senior Consultant – SAP Functional Analyst

• Analyze and formalize the requirements of budgeting and accounting departments;
• Contribute to the design of new features and the modeling of business processes;
• Write functional specifications and associated documentation;
• Prepare and execute functional tests, document issues and track resolutions;
• Provide functional support to users on budgeting processes (commitments, payment orders, Workflows);
• Participate in knowledge transfer to the internal team.
• Act as a Subject Matter Expert to support colleagues when specialized expertise is required.

Consultant Confirmé – Analyste fonctionnel SAP

• Provide onsite IT support for the office environment.
• Maintain and support local IT infrastructure.
• Support office technologies and end-user computing hardware, including building and repairing laptops and desktops.
• Provide L2/L3 support for end-user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conferencing and meeting room solutions.
• Deploy IT equipment for new joiners and collect equipment from leavers.
• Provide printer support and troubleshooting.
• Deliver hands-and-eyes support for remote infrastructure and networking teams.
• Perform network cabling and patching activities within the office.
• Coordinate office IT setups and office moves.
• Manage IT asset inventory.
• Provision, deploy, and support telephony solutions including Microsoft Teams Voice.
• Coordinate with third-party vendors providing IT services and solutions.
• Collaborate closely with local office management and Group IT teams.
• Communicate clearly and professionally with end users, keeping them updated on IT requests.
• Escalate and report major IT issues and risks in a timely manner.
• Act as an escalation point for office IT issues and user requests.
• Research, test, and implement new systems and solutions to improve operational efficiency.
• Support additional IT initiatives as assigned by the IT Operations Lead.

End User Technology Analyst

• Extract insights for leaders’ decision making: Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
• Create internal communications to support client centricity: Design infographics, draft short articles, and assist in planning internal events that promote client focus.
• Monitor program progress: Track KPIs, maintain dashboards, and ensure transparency with overview files.

Client Experience, Quality Analyst Intern

• Analyze business requests to understand and meet user needs
• Participate in aligning IT strategy with business objectives, working closely with business teams, functional analysts, architects, IT and security experts to design high-performance, flexible, robust, and secure solutions.
• Analyze business requests to understand and address users' functional and technical requirements, model functional and technical processes, and contribute to writing high-quality specifications.
• Design, develop, configure, then monitor and maintain innovative software solutions and services that meet the needs of internal and external clients, leveraging the PC Soft development framework (WinDev / WinDev Mobile / WebDev).
• Use and develop the current technical and graphical standards, and contribute to the evolution of detailed technical and functional documentation to ensure solution longevity.
• Validate test plans, participate in testing phases, and ensure the quality of deliverables.
• Provide level 3 technical support for the relevant functional areas, including technical configuration of applications.
• Participate in Delta's development tribe, supporting and managing initiatives related to Delta's development activities.

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Senior Consultant – SAP Functional Analyst

Consultant Confirmé – Analyste fonctionnel SAP

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