Agent

• Acquire land, land rights, licenses, leases, permits, and other documents necessary for construction, operation, and maintenance of facilities
• Conduct diverse and complex negotiations with landowners or their designees
• Settle complex damage claims related to property damage caused during construction
• Search courthouse and other records to determine current property ownership and the extent of ownership interests
• Advise and assist in establishing fair market value ranges for land and land rights acquisition
• Draft or supervise preparation of rights-of-entry documents, damage claims, contracts, easements, licenses, leases, permits, purchase options, and other project documents
• Comply with corporate health and safety policies
• Perform other duties as assigned or required

Land Agent acquiring property rights for ERM’s sustainability and electric transmission projects

Land Agent – Field Based

Land Agent acquiring land and property rights for ERM, the global sustainability consultancy.
Supporting electric transmission and distribution projects through negotiations, records research, and easement documentation.

• Acquire land, land rights, licenses, leases, permits and other documents necessary for construction, operation and maintenance of facilities
• Conduct diverse and complex negotiations with landowners or their designees
• Settle complex damage claims related to property damage during construction
• Search courthouse and other records to determine property ownership and ownership interests
• Advise and assist in establishing fair market values for acquiring land and land rights
• Draft or supervise preparation of rights-of-entry, damage claims, contracts, easements, licenses, leases, permits, options to purchase and other project documents
• Comply with corporate health and safety policies
• Perform other assigned or required duties
• Work in a field-based role with 100% travel and remote project locations
• Support pipeline and electric transmission project efforts

ROW Agent acquiring land rights for ERM’s sustainability infrastructure projects

Right of Way Agent – Field Based

ROW Agent acquiring land rights, permits, and easements for ERM’s pipeline and electric transmission projects. Field-based role negotiating with landowners across U.S. project locations.

• Make reservations, issue tickets and itineraries, and compute passenger fares
• Handle baggage check-in, excess baggage charges, and general travel information
• Assist passengers at boarding gates, validate tickets, and process boarding procedures
• Manage reservations, standby travelers, and luggage arrangements
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities, trace lost articles, update passengers, and return found items
• Process lost or damaged baggage claims, settle minor claims, and forward larger claims
• Receive and process domestic and international airfreight shipments, including routing, rates, and documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Provide customer service for airport and passenger operations, supporting operational efficiency

Passenger Services Agent supporting travelers, baggage, ticketing, and airfreight operations for WFS at Albany Airport

Passenger Services Agent

Passenger Services Agent supporting travelers, baggage, ticketing, and airfreight operations for WFS at Albany Airport. Processing reservations, claims, shipments, and flight documentation.

• Secure and manage speaking engagements, lectures, workshops, and event appearances for authors and talent.
• Develop and maintain relationships with conference organizers, universities, corporations, libraries, and other event partners.
• Negotiate speaking fees, contracts, and engagement terms.
• Collaborate with internal teams to align speaking engagements with book launches, audiobook releases, and marketing campaigns.
• Track bookings, contracts, revenue, and performance metrics.

Lecture Agent representing authors at Macmillan Publishers.

Lecture Agent

Lecture Agent representing and growing speaking opportunities for authors at Macmillan Publishers. Identifying, negotiating, and managing lectures, keynotes, and other engagements.

• Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc.
• May include but is not limited to inbound/outbound calls/emails/chats, onsite/remote/virtual/field location, on behalf of CCO.
• Meets/Exceeds all performance KPIs including but not limited to quality, productivity, and dependability
• Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately
• Identifies and de-escalate situations where member/provider is upset and provides resolution for their issue.

CCO Service Agent responsible for providing exceptional customer experience in a remote setting

CCO Service Agent

CCO Service Agent focusing on member and provider inquiries in a customer-centered environment. Role involves addressing complex inquiries and ensuring compliance with regulatory requirements.

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Asset Protection Agent ensuring safety and preventing theft in retail environments

Asset Protection Agent

Asset Protection Agent ensuring safety and preventing theft in retail environments. Collaborating with store leadership to implement security measures and investigate criminal activity.

• Revolutionizing the way older Americans navigate Medicare.
• Helping seniors find the right Medicare coverage and the best healthcare solutions.
• Supporting agents with cutting-edge tools and personalized support.
• Focus on building relationships and closing deals.
• Continuous training & development available for success in the role.

Independent Medicare Agent supporting seniors in healthcare solutions

Independent Medicare Agent

Independent Medicare Agent at Connie Health navigating Medicare for seniors. Providing support and using technology to assist in finding healthcare solutions in local markets.

• Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
• Deeply understand each customer’s deployment architecture, use cases, and success criteria.
• Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
• Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
• Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
• Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
• Begin identifying renewal risks and expansion signals across your portfolio.
• Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
• Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
• Surface qualified expansion opportunities supported by usage data and deployment success metrics.
• Enforce service tier boundaries and protect the integrity of the engagement model.
• Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.

Agent Strategist overseeing enterprise account engagement for a voice AI platform

Agent Strategist

Agent Strategist focusing on enterprise account success and customer retention in voice AI. Manage portfolios and drive post-sales engagement to enhance customer value and operational efficiency.

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