Administration

• Supports Medicare FMO Topline Agency partners, performing research and assisting in analyzing financial and health data
• Serves as a strategic liaison dedicated to delivering data-driven insights and exceptional service to optimize performance and partner growth
• Translates complex data into actionable insights that empower Topline Agency to make informed business decisions
• Delivers high quality account management support and sales operations every day
• Remains compliant with all government and company procedures and regulations

Broker Administration Client Consultant

• Deliver Cradle-to-Grave subcontract support from solicitation through subcontract closeout
• Collaborate with Subcontracts teammates and PM’s to identify and define subcontracting requirements
• Ensure consistency of subcontract with legal requirements, customer specs, and government regulations
• Prepare and disseminate critical subcontract status updates
• Build and maintain positive relationships with division partners and subcontractors

Staff Subcontracts Administrator

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

IT Administrator – Polaris

• Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions.
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams.
• Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides.
• Own the administrative intake, vetting, and data entry for new member applications and account setups.
• Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate.
• Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement.
• Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns.
• Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards.
• Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums.

Member Support Administrator

• Managing construction-related damage claims and supporting the resolution process
• Serving as a key liaison between contractors, customers, and internal departments
• Ensuring timely communication and accurate documentation
• Drafting and issuing formal notifications to contractors regarding pending claims
• Tracking the status of all assigned construction and field ops claims
• Communicating with contractors and field personnel to resolve damage claims
• Completing and submitting required reports on claims in process
• Assisting in the development of process workflows and associated procedures regarding claims management
• Traveling to EVV twice a year

Contract Administrator

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation

Benefits Administration Services Associate

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Administration jobs in New Mexico

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