Accounts Receivable

• Credit notes processing: Issue Debit and Credit notes to customers for bonuses and customer returns.
• SAP Implementation Support: Act as a key resource in SAP implementation projects, particularly in the AR module.
• Collaborate with IT teams and business stakeholders to ensure successful SAP deployment, adherence to timelines, and minimal disruptions during the transition.
• Process Improvement: Continuously assess AR processes and identify areas for improvement.
• Propose and implement process enhancements to increase efficiency, reduce errors, and enhance the overall AR function.
• Data Analysis: Analyze AR data and generate meaningful reports to monitor key performance indicators (KPIs) related to AR performance.
• Utilize data insights to drive data-driven decisions and optimize the AR process.
• Training and Support: Provide training and guidance to end-users on SAP AR functionalities and related processes.
• Support AR team members in using SAP effectively to achieve their objectives.
• Compliance and Documentation: Ensure compliance with accounting principles, company policies, and relevant regulations.
• Maintain comprehensive documentation of AR processes and SAP configurations for reference and auditing purposes.
• Problem Resolution: Act as a subject matter expert in resolving complex AR-related issues and escalations.
• Collaborate with internal and external stakeholders to address challenges promptly and efficiently.
• Cross-Functional Collaboration: Collaborate with other departments, such as Finance, Sales, and IT, to achieve seamless integration and alignment of processes within SAP and other business systems.

Accounts Receivable Specialist

• Monitor and manage the debtors report across multiple job types daily
• Review job statuses and customer notes to determine appropriate follow-up actions
• Follow up on outstanding payments from customers via phone and email in a professional manner
• Chase outstanding payments at key billing milestones including specific project claim stages
• Process credit card payments over the phone and handle inbound accounting enquiries
• Identify non-compliant or difficult payment situations and escalate them appropriately
• Follow up on expired maintenance agreements and send out renewals to customers
• Send regular acceptance invoice reports to internal stakeholders twice weekly
• Maintain up-to-date payment status notes and accurate collection records
• Cross-check accounts receivable records against accounting software reports
• Attend weekly team meetings to discuss outstanding payment issues and strategies
• Liaise with internal installation, service, and electrical departments to resolve customer disputes
• Assist with ad-hoc accounts receivable administrative tasks and customer communications

Accounts Receivable – Payment Collections Officer

• Prepare and process customer invoices accurately and on time
• Compile and organize invoice support documentations
• Support account reconciliations and maintain accurate customer account records
• Review expenses and follow up with team members regarding post-event expenditures
• Enter accounts payable transactions accurately into accounting systems
• Communicate with vendors regarding invoice status and payment-related inquiries
• Perform credit card transaction data entry and reconciliation
• Enter and maintain bank account transaction records

AR Clerk

• Perform credit & collection activities efficiently for customers
• Manage customer disputes through resolution process
• Assist in cash application by reviewing received payments
• Allocate payments against invoices accurately
• Maintain customer account database and respond to customer requests

Associate Accounts Receivable

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments and maintain accounts within terms.
• Process credit card payments.
• Escalate billing or aging issues.
• Update account status records and collection efforts timely in Netsuite.
• Report on collection activity and accounts receivable status.
• Work diligently with cash app and Accounts Receivable team.

Collections Specialist – Accounts Receivable

• You will work closely with the AR D2C team in driving end-to-end accounting, process standardization, performance, continuous improvement and automation.
• You will support end-to-end accounting operations within Accounts Receivable.
• You will analyze the performance of the AR D2C processes, look for trends, uncover gaps and variabilities to create ideas that will solve these problems. You will collaborate with stakeholders within and outside the team who influence the measures of performance.
• You will create work instructions to be used as training materials for current and future AR D2C members.
• You will review attendance and managed outsourced requirements to support daily operations.
• Track and follow up on aged debtors while preparing and presenting bi-weekly KPI reports highlighting drivers, improvement areas, and next steps.
• Support the finance team with ad hoc responsibilities, leveraging accounting knowledge, Excel proficiency, and strong data interpretation skills.

Accounts Receivable Intern

• The Accounts Receivable Specialist is responsible for collecting payments from customers within agreed terms and maintaining accurate accounts receivable records.
• This role prepares and issues invoices, processes daily receipts and banking, reconciles customer accounts, and works closely with internal teams to resolve billing discrepancies and overdue balances.
• The position also ensures compliance with company quality, safety, and regulatory standards while supporting a professional and customer-focused service.
• Prepare and issue customer invoices accurately and on time.
• Contact customers by phone, email, and mail regarding overdue accounts, clearly communicate payment terms, and maintain accurate records of all correspondence and customer interactions.
• Process daily receipts and banking, ensuring accurate allocation of payments in the accounting system.
• Prepare customer account reconciliation statements upon request and reconcile accounts receivable ledger balances, customer deposit ledgers, and suspense registers.
• Investigate and resolve billing discrepancies, payment issues, and disputed invoices in coordination with internal departments; escalate unresolved matters to relevant managers as needed.
• Review final statements and Deeds of Release prior to handover to ensure the correct final debt is acknowledged and paid.
• Identify high-risk debts and escalate to collections specialists or external debt collection agencies when recovery efforts have been unsuccessful.
• Ensure compliance with company quality, safety, and regulatory standards, including OH&S policies, ISO 9001, AS3000, AS1735, and applicable NDIS requirements.
• Work collaboratively with colleagues, uphold company conduct policies, and contribute to business goals and a positive workplace culture.

Accounts Receivable Specialist, ESL

• Supervise a team of accountants
• Responsible for coaching team members and improvement of their performance
• Posting of General Ledger entries
• Responsible for all Accounts Payable and Receivables on a daily and weekly basis.
• Review and posting accrual for every period to reach appropriate expense of the company.
• Leading the Balance Sheet reconciliations of all the Assets and Liabilities accounts and update Excel spreadsheet.
• Verifying accounts for month-end close.
• Generation of monthly reports of Financial Statements
• Generation of reports for Audit and tax purposes.
• Performs other duties assigned by Manager of Finance and Accounting

AR Supervisor

• Execute proactive, diplomatic collection strategies for cross-border B2B clients, monitoring aging accounts closely to mitigate liquidity shortages that could affect localized payroll funding timelines.
• Monitor and follow up on collections, including verification of payments, funding receipts, and related charges.
• Respond to client inquiries related to billing, collections, payment discrepancies, and funding concerns.
• Investigate payment discrepancies, short payments, unapplied collections, and billing variances, and coordinate resolutions with internal teams and clients.
• Oversee the allocation, maintenance, and utilization of corporate security deposits while ensuring contractual minimum funding requirements are preserved.
• Conduct payment matching, account reconciliation, and resolution of unapplied or outstanding collections.
• Prepare and coordinate billing invoices, official receipts, and related client billing documentation.
• Prepare SOA of clients, credit notices, aging reports, sales reports, collection reports, and other billing and collection-related reports.
• Review billing-related documents, client funding requirements, and supporting computations to ensure completeness and accuracy.
• Coordinate with internal departments, including Payroll, HR, and Account Management/Client Success/Sales teams, regarding billing, invoicing, collection, and funding-related concerns.
• Perform other finance and operational support.

Global Accounts Receivable Specialist

• Process and review customer order data from the Order Management System (OMS) and eCommerce platforms.
• Perform system checks and resolve pricing, discount, and invoicing discrepancies before finalising invoices in Xero.
• Manage accounts receivable functions in Xero, including invoice finalisation, payment allocation, reconciliations, and account administration.
• Process customer account applications and support new account setup.
• Allocate payments accurately on a daily basis and maintain clear reconciliation records.
• Monitor overdue invoices and perform debtor follow-ups via email and outbound calls where required.
• Support management of medium and high-risk accounts, escalating issues as needed and ensuring appropriate approvals.
• Report accounts receivable issues, including overdue balances, to the Finance Manager.
• Monitor customer credit terms to ensure compliance and reduce financial risk.
• Respond to customer and pharmacy enquiries related to orders, accounts, and products through shared inboxes.
• Manage shared inbox communications and ensure timely responses and escalations.
• Liaise with dispatch and internal teams to support smooth order processing.
• Process credit note adjustments as required.
• Prepare ad hoc reports and provide support for accounts receivable analysis and decision-making.
• Assist the Finance Manager and team with daily operations, audits, training, and administrative tasks.
• Perform other duties as required.

Accounts Receivable, Order Processing Officer

• Assist with administering the end-to-end processes with respect to customer accounts, within established policies and procedures.
• Timely and accurate recovery of outstanding accounts in accordance to set terms of business.
• Resolve debtor issues along with actively contributing to system solutions.
• Assist with releasing on-hold orders as required, liaise with customers/sales reps to resolve invoice/payment queries.
• Update Netsuite customer communication history and on-hold/invoice query status as required.
• Responsible for posting customers’ cash/cheque/credit card remittances.
• Chasing up missing remittances and resolving unallocated receipt queries ensuring accounts are up to date.
• Produce weekly and monthly Aged Debtors analysis showing status of all debt aged more than 90 days.
• Assist with the management of the debtor book through proactive credit control procedures/telephone calls/e-mails/ Dunnings automated debt letter chasing ensuring complete history of communication is maintained in Dunnings.
• Assist with handling customer invoice/statement queries, providing copy documents and liaising with customer services to ensure credits are raised in a timely manner where applicable.
• Generate and send monthly customer statements including excel format requests.
• Monitor Finance Inbox forward emails to relevant person/ departments.
• Manual sending of invoices to the customer’s vendor portal and monitoring uploaded/ missing invoices.
• Do credit checks for new customers and set up a new customer account on NetSuite.
• Monitor customer portals to ensure invoice submission processes are operating effectively.
• Investigate and resolve customer short payments.

Accounts Receivable Assistant

• Communicate with customers and vendors
• Send out prepayments based on report emailed daily for cash in advance customers
• Invoice MNS orders based on orders scanned and saved in shared file
• Review vendor statements to ensure all AP invoices have been entered
• Perform clerical functions to support supervisors, including researching, tracking, and resolving accounting problems

AP/AR Clerk

• Oversee and manage credit note processing for: damaged stock, short supply, duplicated orders, rejected or returned deliveries, expired stock, promotional discounts, and faulty products for major accounts.
• Lead promotional claims administration through TPM (Salesforce), including account reconciliation, claim uploads, approvals, and credit offsets.
• Monitor and support resolution of uncollectable debts, including those arising from customer liquidation or administration.
• Lead allocation of incoming payments and oversee customer claim investigations in coordination with Customer Service.
• Ensure accurate reconciliation of customer accounts and act as the senior liaison for escalated queries.
• Drive timely follow-up on unpaid invoices and overdue accounts, including portal-based collections for grocery accounts.
• Provide guidance, coaching, and oversight to team members handling credit, claims, and collections.
• Identify opportunities for process improvement and system optimisation.
• Ensure compliance with company policies and relevant regulations.

Team Leader, Account Receivable – 5-Month Contract

• Perform full-cycle A/R functions in a fast-paced, high-volume environment
• Cash application, credit card processing, account reconciliations
• Issue sales tax credits and customer refunds, handle account adjustments
• Monitor hold queues, resolve discrepancies
• Run credit reports and communicate with customers via email as needed
• Support various accounting projects and perform other duties as assigned

• Ensure payments are applied accurately and timely to tenant accounts.
• Analyze financial reports & collaborate with property management and property accounting to identify and monitor any issues with tenant ledgers and/or reconciliations.
• Perform monthly reviews of tenant credits, overpayments, and applications.
• Assist property management with collection activities, including but not limited to sending follow-up inquiries, past due negotiations, and referring accounts to collections as needed.
• Maintain accurate and organized documentation in electronic filing systems, including maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be ambiguity or which do not have clearly established processes to reference.
• Maintain and update accounting and financial information in the prescribed standards and systems.
• Flexibility to support several different teammates within the Property Accounting department and to prioritize and balance different responsibilities.
• Effectively and clearly track and communicate the status of workflow tasks to supervisors.
• Prepare charges, receipts & payables within our accounting system, providing adequate supporting documentation.
• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers.
• Assist with reporting on an as needed basis.

AR Specialist

• Monitor and manage shared collections inbox
• Categorize and prioritize incoming inquiries
• Respond to routine billing and payment-related questions
• Route complex issues to appropriate teams
• Maintain accurate records and system updates
• Support collections through basic outreach and account updates
• Document delinquency reasons and account status
• Follow defined processes for timely resolution

Accounts Receivable Specialist – Operations Support

• Own the invoicing, collections, and AR function for an industrial cleaning company
• Manage invoicing, follow up on outstanding balances, set up new vendors, and work directly inside QuickBooks Online and Monday CRM
• Point of contact for customers calling about billing questions
• Generate and send invoices to commercial and industrial clients accurately and on time
• Maintain organized billing records and ensure invoices reflect correct pricing, terms, and job details
• Support the migration of historical billing data from Workflow into QuickBooks Online
• Follow up on outstanding invoices and overdue accounts through phone and email
• Manage the full collections cycle from initial follow-up through resolution
• Track aging reports and prioritize collections activity based on account status
• Communicate professionally and clearly with clients to resolve billing disputes and collect balances
• Set up new vendors in QuickBooks Online and maintain accurate vendor records
• Coordinate with the owner on vendor terms, documentation, and onboarding requirements
• Support basic bookkeeping tasks as skill level allows
• Maintain accurate records inside Monday CRM alongside QuickBooks Online
• Keep both systems current and flag any discrepancies between platforms
• Support process improvements as the business scales toward higher volume

Accounts Receivable Specialist – Billing, Collections

• Responsible for monitoring and maintaining assigned accounts
• Customer calls, account adjustments, small balance write offs, customer reconciliations, and processing credit memos
• Processing credit card payments for customer’s accounts
• Handling the orders requiring pre-payment
• Making outbound collection calls in a professional manner while keeping and improving customer relations
• Releasing orders from credit hold, following company policy and procedures
• Entering New Customers
• Assisting with daily invoicing and Month End Reports
• Enter the daily deposits and reconciliation
• Assist in the processing and setting up of new account applications, pulling credit reports, sending trade references
• Must be proficient in Word and Excel
• Cross train in the different functions within the department
• Other duties as assigned

Accounts Receivable, Credit and Collections Representative

• Prepare and send invoices through Stripe and QuickBooks
• Accurately record and reconcile customer payments
• Maintain up-to-date records of invoices, credits, and payments in spreadsheets and the Growrk platform
• Review aging reports and flag overdue accounts to the Specialist
• Send initial reminders for overdue payments using pre-approved templates
• Escalate unresolved or sensitive cases to the Specialist
• Respond to routine inquiries about payments, invoices, and credits
• Collaborate with CSMs to provide accurate information to customers
• Document recurring questions and help build FAQ templates for efficiency
• Prepare weekly summaries of invoice status and collections progress
• Support reconciliation tasks for month-end close
• Keep AR and collections processes documented and updated
• Identify repetitive manual tasks and suggest improvements
• Test new workflows or automation features developed by the Specialist and Enablement team
• Contribute feedback to improve efficiency and accuracy
• Document updated workflows and SOPs to ensure consistency and scalability.

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