Accounts Receivable – Payment Collections Officer

VirtualStaff365

Managing debtor reports and securing outstanding payments for a climate control service company. This role is essential for maintaining healthy cash flow and resolving customer billing inquiries.

Posted 6/9/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and manage the debtors report across multiple job types daily
Review job statuses and customer notes to determine appropriate follow-up actions
Follow up on outstanding payments from customers via phone and email in a professional manner
Chase outstanding payments at key billing milestones including specific project claim stages
Process credit card payments over the phone and handle inbound accounting enquiries
Identify non-compliant or difficult payment situations and escalate them appropriately
Follow up on expired maintenance agreements and send out renewals to customers
Send regular acceptance invoice reports to internal stakeholders twice weekly
Maintain up-to-date payment status notes and accurate collection records
Cross-check accounts receivable records against accounting software reports
Attend weekly team meetings to discuss outstanding payment issues and strategies
Liaise with internal installation, service, and electrical departments to resolve customer disputes
Assist with ad-hoc accounts receivable administrative tasks and customer communications

Requirements

What you’ll need

Proven experience in accounts receivable, debt recovery, or payment collections
Excellent verbal English communication skills with high confidence chasing payments via phone
Strong intermediate written English skills for professional email correspondence
Detail-oriented mindset with excellent record-keeping and data verification habits
Comfortable working independently and productively in a remote environment
Nice-to-Have Skills
Previous experience working with Australian-based companies
Familiarity with service-based accounting software systems
Experience handling payment collections for trade, construction, or HVAC industries

Benefits

Comp & perks

Permanent remote work arrangement
Australian Company with a fantastic company culture
Day shift (Australian Business Hours)
Annual leave
HMO
Christmas Bonus equivalent to 1 month's wage (pro-rata)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivabledebt recoverypayment collectionsrecord-keepingdata verificationcredit card processingcustomer communicationsinvoice reportingpayment status trackingservice-based accounting software

Soft Skills

verbal communicationwritten communicationdetail-orientedindependent workprofessionalismproblem-solvingteam collaborationcustomer servicetime managementadaptability