Accounts Receivable

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact
• Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement
• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities
• Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable
• Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives.
• Completes all administrative expectations on time and compliantly.

Cardiovascular Specialist

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans
• Effectively identifies and implements live/virtual engagement strategies with customer
• Builds rapport and relationships with customers in both live and virtual environments
• Understands and leverages internal reports and analytics to identify, develop, and implement strategic business opportunities
• Compliantly leverages product and disease state knowledge to educate providers

Cardiovascular Specialist, Health and Science Professional

• Responsible for all aspects of insurance follow-up and collections, including making telephone calls, accessing payer websites.
• Identify root cause issues for denials; categorize denial reasons and coordinate with clinic and/or with management to ensure process improvements are completed.
• Owns performance and ensures consistent and timely communication for issues identified affecting reimbursement.
• Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary; accurately and thoroughly document the pertinent collection activity performed.
• Review the account information and necessary system applications to determine the next appropriate work activity.
• Verify claims adjudication utilizing appropriate resources and applications.
• Edit claims to meet and satisfy billing compliance guidelines for electronic submission.
• Manage and maintain individual work list/inventory, complete reports, and resolve high priority and aged inventory.
• Stay informed of changes with the procedures and laws for the specific insurance carriers or payers.
• Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.

AR Specialist

• Record daily wire and ACH transactions in NetSuite
• Sort and process mail, create both manual deposits and lockbox deposits and scan all relative information for posting
• Follow up with vendors to obtain missing remittance information
• Upload payments from Paymode and researching any discrepancies
• Maintain an accurate master deposit log to support timely reconciliation and audit readiness
• Post commission deposits to the respective deposit log timely and accurately
• Monitor cash repository accounts to ensure that activity is being posted to the correct GL accounts
• Record batch credit card & CVENT journal entries daily
• Reconcile credit card repository account daily
• Reconcile V3V5 weekly – cash receipts journal and the commission recall journal to ensure that all deposits reconcile in both MCP and general ledger
• Review customer service tickets daily for questions on agent coop, missing commissions, and other ancillary deposit questions
• Provide customer service by assisting with phone calls regarding agents and vendor inquiries
• Process ACH returns for commission payments to agents due to closed or incorrect bank information
• Research unapplied payments by obtaining and reviewing remittance information to determine the appropriate deposit classification (coop, override, or commission)

Accounts Receivable Specialist

• Investigate and resolve unresolved claims (denials, underpayments, delayed payments); troubleshoot claim data and submit written appeals with supporting documentation and timely follow-up
• Verify eligibility, identify payor changes, and accurately update coordination of benefits (COB); navigate payor portals to identify correct payors
• Make outbound calls and collaborate with insurance payors and partner facility business offices for claim resolution; answer incoming calls professionally
• Identify and communicate denial trends and coding issues to support clean claim processing
• Perform account reconciliation — identify overpayments, complete refund requests, and process insurance takebacks via ERAs
• Resolve assigned worklist items with detailed account documentation; maintain daily AR log reporting to Supervisor and meet department productivity standards

• Manage a high level of daily A/R invoice exceptions across all FOH® entities
• Process and apply credit memos, adjustments, and rebates accurately
• Research and resolve short payments, overpayments, refunds, and deductions
• Ensure integrity and accuracy of the A/R ledger at all times
• Assist with sales tax audits, corrections and adjustments as needed
• Submits AR write-off recommendations as part of month-end process
• Manages, applies and reconciles customers’ advance deposits weekly
• Produce invoices for all FOH® entities
• Post invoices to business partners’ portals promptly and accurately
• Generate and deliver monthly A/R statements via SAP, ensuring successful distribution

Accounts Receivable Coordinator

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Review customer account reports and follow up to ensure any flags/concerns are notated proactively and communicated to the Customer Billing Advocate (CBA)
• Review A/R Aging Reports and follow up with insurance companies regarding expected reimbursement for outstanding claims
• Notate & document all follow up work on aging claims within A/R Aging Reports as required and documented in standard SOPs
• Meet expectations on deadlines for completion of A/R Aging Reports for each customer supported within POD
• Follow up on denials immediately and communicate any trends to CBA
• Follow up on any open A/R tickets in Salesforce as assigned by CBA
• Meet deadlines assigned for A/R work as assigned by CBA
• Utilize denial management platforms for submission of appeals, reconsideration requests, etc.
• Research specific payor billing rules as needed
• Follow up on claims submitted electronically for primary and secondary payors
• Submit corrected claims when needed
• Attend POD meetings and contribute to agenda items as designated by CBA
• Post payments or submit missing payments to posting team and maintain A/R as assigned
• File appeals to insurance and to insurance commissioner as needed
• Stay informed about Payor and Industry Billing rules
• Review & interpret payor contracts when applicable
• Measure and monitor key metrics related to work performance
• Attend customer meetings as needed with CBA
• Work to meet POD goals collectively as cohesive team
• Foster a positive work environment for colleagues

• Ensuring accuracy and efficiency of operations
• Processing and monitoring incoming payments
• Securing revenue by verifying and posting receipts
• Creating invoices according to company practices
• Submitting invoices for approval by management or guests
• Maintaining confidentiality of proprietary information
• Developing and maintaining positive working relationships with others
• Complying with quality assurance expectations and standards
• Preparing, posting, verifying, and recording customer payments and transactions
• Drafting correspondence for standard past-due accounts and collections
• Researching customer discrepancies and past-due amounts
• Collaborating with the Collections Manager to reconcile accounts receivable
• Assisting in generating monthly billing statements
• Relaying changes of information to appropriate employees.

• The AR Specialist is responsible for collection efforts on Insurance Accounts
• Handle the accounts receivable for Ambulatory Surgical Centers
• Submit appeals and research denials from Insurance Carriers
• Follow up on denials in a timely manner
• Demonstrated experience with writing appeals, initiating appeals/follow-up on appeals
• Must be comfortable interacting with insurance representatives

Insurance AR Specialist

• Provides administrative and collection support for Credit Manager and assigned portfolio.
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.
• Professionally address customer requests and build lasting customer relationships.
• Continually communicate with customers to resolve open invoices to maintain cashflow and keep DSO low.
• Communicate status of accounts to branch managers, sales personnel, regional leaders, and regional credit managers.

• Conduct collections outreach through calls, emails, text messages, and systematic follow-up
• Manage delinquent accounts and track payment commitments
• Monitor aged receivables and prioritise high-risk accounts
• Escalate unresolved accounts as appropriate
• Retrieve and process incoming mail
• Scan and route correspondence to the appropriate team members
• Enter and post payments received by mail
• Prepare and make bank deposits (e.g., WF, BOA, PNC as required)
• Support troubleshooting of payment application issues with the Finance team
• Verify payment accuracy and resolve discrepancies
• Manage collections activity in Kolleno
• Maintain accurate notes, statuses, and follow-up actions within internal systems
• Produce weekly collections reports
• Generate company-wide debtor and ageing reports
• Identify and flag trends, risks, or anomalies in receivables
• Coordinate with Finance and internal teams on account-related issues
• Respond to internal inquiries regarding payments and account balances

Accounts Receivable, Credit Control Assistant

• Responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets
• Planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department
• Staffing, training, scheduling of employees
• Delivering a quality product which exceeds the guests expectations and hotel standards in a friendly and professional manner
• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service

Pool Bar Manager

• Generate, process, and issue customer invoices accurately and on schedule
• Apply customer payments (ACH, checks, credit card, wire) to the correct accounts and reconcile discrepancies
• Monitor aging reports daily; identify overdue accounts, initiate collection efforts, and escalate when necessary
• Maintain structured follow-up routines to ensure timely payment and reduction of outstanding balances
• Investigate and resolve billing errors, short payments, disputed charges, and account variances quickly
• Serve as the primary communications liaison for customer billing inquiries across multiple time zones, including some international communications
• Coordinate with Sales, Customer Success, and Operations teams to ensure billing accuracy and resolve account-related issues
• Assist with month-end close by reconciling the AR sub-ledger to the general ledger
• Maintain customer account records and ensure data accuracy in ERP and billing systems
• Support internal and external audits through documentation, reporting, and compliance with internal controls
• Contribute to process-improvement and automation initiatives to reduce manual steps and enhance billing efficiency
• Be self‑motivated and capable of working independently while managing high-volume transactional workflows

• Timely and accurate payment posting within applicable EMRs.
• Review and reconciliation of payments for accuracy.
• Research Accounts Receivable to seek resolution on outstanding balances.
• Coordinate consistently with co-workers to investigate and resolve denied claims and return corrected claims to the insurer quickly.
• Work with representatives of insurance companies (including Medicare and Medicaid) to resolve payment discrepancies.
• Consistent reporting from EMRs and other sources.
• Understanding of accounts receivable and general accounting.
• Provide exceptional customer service to all clients.

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