Account Specialist

• Manage transactional and programmatic custom orders, projects, and warehouse replenishment
• Provide primary customer and sales support through various contact methods
• Professionally intake, analyze, and resolve issues through execution of corrective action
• Plan and prioritize a high volume of tasks to meet customer-driven deadlines
• Provide timely communication and follow-up to external and internal customers throughout the order lifecycle
• Accurately collect and communicate custom print order specifications
• Collaborate with team, Sales organization, and customers to ensure effective program management
• Leverage analysis of various reports to identify opportunities and present recommendations to improve sales and operational efficiencies
• Maintain a high level of understanding of print database and systems knowledge
• Maintain a customer-branded website and facilitate requests for new program item adds and changes
• Organize and maintain up-to-date files, reports, and records
• Drive retention and sales through customer interaction
• Maintain effective follow-through in-line with standard operating procedures
• Identify opportunities for process improvements and assist in strategy development
• Create customer-facing program documentation as required
• Assess engagement with vendors/suppliers for the best interests of the company and customers

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Print Account Specialist