Account Manager

• Drive new business development by identifying, prospecting, and signing hotel partners around the world into The Guestbook's cash back rewards program
• Build and manage a robust sales pipeline, accurately forecasting revenue and tracking progress against quota
• Establish strong rapport with hotel decision-makers in order to maximize profitability and increase retention of accounts
• Lead the full sales cycle from outreach and discovery through contract negotiation and close
• Collaborate closely with the Partner Success Team to ensure a seamless handoff and onboarding experience for newly signed hotel partners
• Analyze traveler needs, current market trends in travel, and potential partnerships from an ROI perspective
• Assess current competitor offerings, seeking opportunities for differentiation
• Represent The Guestbook at industry tradeshows, conferences, and events to build a pipeline of new hotel partners
• Seek opportunities to create integrations and strategic relationships with industry partners

Partnerships Director

• Serve as the primary point of contact for a portfolio of private & public sector clients.
• Cultivate strong, long-term relationships through proactive and responsive communication, problem-solving, and support.
• Manage regular client engagement, including check-ins, usage reviews, feedback collection, and solution-based updates.
• Maintain an in-depth understanding of each client's needs, priorities, and challenges to support the alignment of ACLED’s products/services.
• Coordinate with internal teams (Data, Analysis, Data Science, Corporate Licensing, Operations Finance) to support client needs, troubleshoot issues, and respond to client requests.
• Document all client communications, feedback, and interactions in CRM tools (e.g., Salesforce) to maintain accurate records and client histories.
• Manage the renewal process for client subscriptions/data licenses, ensuring timely negotiations and contract execution.
• Identify upsell opportunities and coordinate with the broader ACLED team to tailor and present new services or products when applicable.
• Lead discussions on license scope, pricing, and contractual amendments in coordination with ACLED’s Operations and Finance teams.
• Work with the Access team to track usage trends and other key metrics to inform client strategy and identify areas for increased engagement.
• Support client-side procurement processes, including responding to vendor registration and compliance requirements.
• Liaise with Operations and Finance colleagues to ensure all contracts, invoices, and documentation meet organizational standards.
• Monitor contract deliverables and terms to ensure compliance and support reporting needs.
• Support and coordinate audits, due diligence processes, and information requests related to account operations and agreements.

• Run the long-tail partner pipeline autonomously — follow up, qualify, nurture, and keep deals moving
• Manage partners post-onboarding: co-marketing coordination, integration support, adoption tracking, co-sell and account mapping
• Be the primary point of contact for a book of partners, representing Supabase in external conversations
• Spot trends in the developer ecosystem and flag new partnership opportunities proactively
• Own and extend the operational backbone of our partner program — partner intake, onboarding workflows, billing coordination, and tracking systems
• Identify process gaps and build solutions before they become problems
• Maintain clean data hygiene across partner records, agreements, and revenue attribution
• Work fluently across our internal tool stack including Supabase, Notion, AI-assisted workflows, and no-code automation tools

Marketplace Partnerships Manager

• Co-pilot client calls by preparing meeting decks and performance reports.
• Support day-to-day client communication by monitoring communication channels and drafting clear updates, responses, and recaps.
• Routinely monitor performance dashboards across digital channels (paid media, creative, CRO, SEO) to track key metrics, organize data, and help highlight performance trends.
• Act as the organizational engine for the account team by documenting, assigning, and tracking client requests and meeting action items inside our project management tools.
• Maintain high organizational standards by executing repeatable workflows rather than one-off tasks.
• Gradually take on direct client communication, lead portions of strategic discussions, and prepare to fully step into independent account ownership.

Associate Account Manager

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention and expansion targets
• Serve as the primary executive relationship owner post-sale
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities
• Lead commercial negotiations for renewals and upsells
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success
• Act as the customer's advocate internally
• Identify and manage risk proactively
• Represent Upbound at customer Quarterly Business Reviews, Executive Business Reviews, industry conferences, and on-site visits
• Collaborate with the Account Executive team

Global Account Manager

• Manage and maintain relationships with VIP / high-value clients;
• Act as the main point of contact for assigned accounts;
• Provide personalized service and proactive communication;
• Monitor client activity and performance metrics;
• Identify opportunities for upselling and cross-selling;
• Develop strategies to increase client retention and lifetime value;
• Handle escalations and complex client issues efficiently;
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• Track KPIs related to retention, reactivation, and revenue growth;
• Stay updated on products, promotions, and market trends;
• Comply with company policies and security standards.

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