Account Manager

• Manage and maintain relationships with VIP / high-value clients;
• Act as the main point of contact for assigned accounts;
• Provide personalized service and proactive communication;
• Monitor client activity and performance metrics;
• Identify opportunities for upselling and cross-selling;
• Develop strategies to increase client retention and lifetime value;
• Handle escalations and complex client issues efficiently;
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• Track KPIs related to retention, reactivation, and revenue growth;
• Stay updated on products, promotions, and market trends;
• Comply with company policies and security standards.

VIP Account Manager

• Handle mid to high-value player accounts within a personal portfolio
• Cultivate personal relationships with VIPs, ensuring exceptional experiences
• Serve as the first point of contact for VIP inquiries and issues
• Identify and retain existing players through tailor-made rewards and bonuses
• Report on portfolio activities and contribute to brand growth
• Liaise with internal teams to address player requests and issues
• Analyze player portfolio performance and identify new potential VIPs
• Communicate special offers and promotions to VIPs
• Stay updated on CRM/Community campaigns and industry trends

• Maximize revenue from assigned customers
• Build and maintain strong relationships with key stakeholders
• Act as the primary point of contact for customers
• Understand iGaming trends and consult clients accordingly
• Track client feedback and share insights with the Product team
• Represent the company at iGaming events and exhibitions
• Regularly update the Head of Account Management on key metrics
• Prepare detailed reports for internal and external stakeholders

Senior Account Manager

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Account Manager – Dental – International

• Develop and grow partnerships with iGaming operators, aggregators, and platform providers
• Own the full business development cycle
• Help shape and develop the company’s iGaming business direction together with leadership
• Identify new market opportunities, regions, and partnership models
• Negotiate commercial terms including revenue share structures and partnership agreements
• Work closely with production, delivery, and leadership teams to align business opportunities with execution capabilities
• Build and maintain long-term strategic relationships within the iGaming industry
• Monitor market trends, competitors, and emerging opportunities

Business Development Manager – iGaming B2B, Provider Partnerships

• Provide general administrative support to the Account Management, Influencer Marketing team, such as organizing documents/sheets, taking meeting notes, and gathering creator metrics from influencer marketing campaigns.
• Assist in preparing data insights for presentations, proposals, and client pitch materials.
• Support the Account Management team in delivering influencer marketing campaigns, production, creative, and community strategy services.
• Collaborate with Account Managers, Senior Account Managers, and Directors in various tasks.
• Help organize and coordinate logistics for client events.
• Contribute to identifying potential new business opportunities with existing clients.
• Assist in tracking and updating project status and progress during a campaign.

Account Coordinator, Influencer Marketing

• Building and maintaining a close relationship with our customers in the TV/streaming/event sector as the central point of contact
• Planning, organization and implementation of marketing campaigns and projects with a focus on digital and classic formats
• Analysis of customer needs and development of creative, targeted solutions
• Close collaboration with internal departments such as Influencer Relations, Creative and Marketing, as well as external partners
• Monitoring of budgets, timelines and results to ensure project goals are met
• Contributing to the development of new concepts and ideas for TV/event/streaming projects

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