Account Manager

ACLED

Account Manager supporting ACLED's Revenue team through post-sales relationship management with clients from various sectors. Ensuring high levels of client satisfaction, retention, and upselling.

Posted 7/8/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of private & public sector clients.
Cultivate strong, long-term relationships through proactive and responsive communication, problem-solving, and support.
Manage regular client engagement, including check-ins, usage reviews, feedback collection, and solution-based updates.
Maintain an in-depth understanding of each client's needs, priorities, and challenges to support the alignment of ACLED’s products/services.
Coordinate with internal teams (Data, Analysis, Data Science, Corporate Licensing, Operations Finance) to support client needs, troubleshoot issues, and respond to client requests.
Document all client communications, feedback, and interactions in CRM tools (e.g., Salesforce) to maintain accurate records and client histories.
Manage the renewal process for client subscriptions/data licenses, ensuring timely negotiations and contract execution.
Identify upsell opportunities and coordinate with the broader ACLED team to tailor and present new services or products when applicable.
Lead discussions on license scope, pricing, and contractual amendments in coordination with ACLED’s Operations and Finance teams.
Work with the Access team to track usage trends and other key metrics to inform client strategy and identify areas for increased engagement.
Support client-side procurement processes, including responding to vendor registration and compliance requirements.
Liaise with Operations and Finance colleagues to ensure all contracts, invoices, and documentation meet organizational standards.
Monitor contract deliverables and terms to ensure compliance and support reporting needs.
Support and coordinate audits, due diligence processes, and information requests related to account operations and agreements.

Requirements

What you’ll need

Minimum 5 years of experience in account management, client success, business development, or fundraising, preferably with public sector or intergovernmental/multilateral organizations.
Experience working with government, military, intelligence, and/or intergovernmental organizations, especially in the context of data provision or conflict-related research.
Demonstrated ability to build and maintain long-term client relationships and manage large or complex accounts with multiple stakeholders.
Experience with renewals, upselling, procurement, and contracting processes.
Familiarity with conflict data, political risk, or development/humanitarian data is preferred.
Bachelor’s degree in a relevant business or policy field (e.g. Business Administration, Marketing, International Relations, Political Science, Public Administration), or equivalent professional experience.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Ability to work independently in a remote and multicultural environment.
Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementClient SuccessBusiness DevelopmentProcurement ProcessesContracting ProcessesData ProvisionConflict Data FamiliarityPolitical Risk AnalysisRenewals ManagementUpselling Strategies

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem-SolvingAbility to Work IndependentlyMulticultural Collaboration