ACLED

Operations

• Oversee the accurate setup, upkeep, and administration of user accounts and licensing information across platforms such as Salesforce, Asana, and other applicable systems.
• Monitor and triage messages received in the Access inbox, ensuring requests are properly logged and routed to the appropriate teams.
• Respond to and resolve access-related or technical support inquiries submitted through the inbox.
• Act as a liaison for current users by addressing questions related to contracts, system access, organizational methodology, terms of use, coverage details, and related matters.
• Support the Head of Executive Office with Access Team reporting
• Perform additional duties as assigned by the Head of Executive Office
• Support the Revenue Team with onboarding licensing forms and surveys
• Support the Revenue Team with tailored messaging for different lead types
• Provide the necessary information to NGOs and individual clients, managing their requests via emails and calls
• Support the Revenue Team with lead filtering and communication
• Handle documentation related to travel, such as reports, receipts, and reimbursement requests
• Support the Head of Executive Office in planning and organizing events, including conferences, workshops, and meetings.
• Assist the Head of Executive Office with Board and Advisory Board management

Platform Operations Officer

Sales Development Rep

• Responsible for generating and qualifying new business opportunities
• Perform outbound prospecting and early-stage client engagement
• Identify target accounts and relevant stakeholders
• Qualify opportunities and book meetings for senior members
• Meet or exceed defined KPIs related to outreach activity
• Collaborate with the Head of Corporate Licensing and Marketing teams

Sales Development Representative

Social Media Manager

• Assist the Senior Social Media Officer in executing ACLED’s social media strategy by drafting posts and scheduling them across the organization’s channels (currently Twitter/X, Facebook, LinkedIn, YouTube, and Instagram).
• Create visual assets for social media, including short videos, graphic cards, GIFs, and other multimedia materials.
• Assist in tracking and analyzing social media engagement, reach, and impact for both internal and external reporting.
• Contribute to social listening efforts by monitoring relevant conversations, studying audience behavior, and engaging with comments, mentions, and messages across platforms.
• Assist the Senior Social Media Officer in researching industry leaders who are reposting or who can amplify ACLED’s work on social media platforms.
• Provide general administrative support to the Senior Social Media Officer as needed, as well as occasional ad hoc support to the wider External Affairs team.
• Help with maintaining the organization of ACLED’s repository of digital assets in Google Photos and Google Drive and help supply photos or other materials to team members upon request.

Associate Social Media and Digital Content Officer

Content Marketing Manager

• Support the External Affairs team on video and multimedia projects
• Generate digital content, graphic design, and brand management
• Create engaging, dynamic videos and bespoke motion graphics
• Design multimedia assets, data visualizations, infographics, illustrations, and other visual elements
• Implement ACLED’s branding strategy and maintain the repository of digital assets
• Provide general administrative support to the multimedia team and the wider External Affairs team

Digital Content Creation Intern

Communications

• Draft press releases, media advisories, quotes, and background materials under the direction of the Media Relations Manager.
• Support responses to media inquiries and coordinate interviews or information requests.
• Maintain up-to-date media lists, journalist databases, and monitoring systems.
• Track media coverage and produce initial data for analysis and KPI reporting.
• Assist with preparing talking points, briefings, and messaging documents.
• Assist with media training and interview practice.
• Work closely with social media colleagues to ensure messaging alignment across all platforms.
• Assist in designing and producing digital content, including posts, graphics, short-form videos, and multimedia assets for use on social channels.
• Help ensure digital content reflects consistent branding, accuracy, and tone.
• Assist with planning, recording, and editing podcasts and webinars.
• Support guest coordination, scheduling, research, and preparation of scripts or content outlines.
• Provide basic support for video production, short news clips, and other multimedia materials.
• Help produce timely content aligned with the current news cycle and ACLED’s key data releases.
• Support media training logistics and preparation of training materials.
• Participate in occasional out-of-hours work as part of a duty rota; time off in lieu will be provided.
• Travel occasionally to conferences, ACLED meetings, or to support recording or filming projects if necessary.

Platform Operations Officer

Sales Development Representative

Associate Social Media and Digital Content Officer

Digital Content Creation Intern

Associate Media and Digital Communications Officer