Account Manager

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

• Be the go-to contact for your accounts — from finding new business to supporting existing customers and ensuring their orders are delivered successfully
• Work closely with our Project Engineers and operations team
• Hitting monthly, quarterly, and annual revenue targets
• Prospecting outbound via calls, emails, and social selling
• Building strong, long-term client relationships — including site visits when needed
• Managing the full account lifecycle: onboarding, upselling, issue resolution
• Collaborating closely with Project Engineers and Estimators
• Acting fast and practically to keep deals moving
• Handling payment terms, disputes, and flexible payment plans
• Keeping CRM (Salesforce) and Fractory platform clean and up to date
• Understanding customer buying patterns and finding new ways to grow value

Account Manager – DACH

• Lead and deliver a portfolio of strategic initiatives across the Baltics
• Act as the end‑to‑end owner of initiatives
• Support the team in structuring and driving forward complex topics related to data, onboarding, and servicing models
• Foster a culture of ownership, collaboration, and continuous improvement
• Lead, coach, and develop a team

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Account Manager

Account Manager – DACH

Head of Strategic Deliveries and Partnerships