Account Manager

DoiT International

Account Manager nurturing EMEA customer relationships for cloud-driven organizations at DoiT. Managing customer satisfaction and opportunities for growth within the cloud environment.

Posted 6/1/2026full-timeRemote • 🇪🇪 EstoniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
Identify Cost Optimization opportunities within the Customer Cloud environment
Work with Cloud Vendors Sales Rep on mutual customers.

Requirements

What you’ll need

3+ years of experience in Account Management supporting the EMEA market
2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
Strong verbal/written communication skills in English and Dutch, and ideally additional languages (e.g., French, etc)
Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae
A desire to grow within the organization and continuously broaden your skill sets
A great sense of humor and enjoys having fun at work
Bonus Points: Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

Benefits

Comp & perks

Unlimited PTO
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCloud ManagementSaaS solutionsCost OptimizationCustomer SupportTechnical SkillsAnalytical SkillsOperational SkillsProject ManagementCommunication Skills

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingDetail-orientedBig Picture ThinkingDesire to GrowSense of HumorNegotiation SkillsCustomer Satisfaction FocusFeedback Aggregation

Certifications

AWS Cloud PractitionerGoogle Cloud Digital Leader