Customer Success Specialist
Zymewire
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$65,000 - CA$75,000 per year
Job Level
About the role
- Responding promptly to customer emails via designated support channels
- Guiding new customers through onboarding and training sessions
- Identifying and escalating complex issues to internal teams
- Aggregating user insights and relaying product feedback
- Managing renewal reminders to customers
- Deploying targeted email campaigns for customer engagement
- Maintaining accurate customer records in the CRM
Requirements
- At least 1 year of experience in customer service or customer success role, preferably in a software company
- Exposure to the SaaS business model
- Comfortable managing Midmarket accounts
- Experience executing mass campaigns to engage customers at scale
- A background in science is considered a strong asset
- Comfortable learning and navigating various software applications efficiently
- Excellent communication skills in writing and verbally
- Strong time management skills
Benefits
- Three weeks paid vacation + paid statutory holidays
- Health and dental benefits
- Paid maternal and parental leave
- $1000 annual stipend for courses and classes
- Employee Giving Program
- Upgrade to home office setup with stipend
- Opportunity to earn equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecustomer successSaaSmass campaignsCRMonboardingtraining sessionsissue escalationcustomer engagementdata aggregation
Soft Skills
communicationtime management