Zwift

QA Engineer

• Foster strong, communicative team spirit supporting our globally full-stack development efforts, supporting frontend and backend
• Collaborate with cross-functional teams, including developers, product managers, and designers, to create detailed test plans and test cases based on project requirements and specifications
• Define test strategy and lead testing from requirements gathering to release phase
• Organize and perform regression and feature testing to reveal bugs in software
• Craft detailed, reproducible, and concise bug reports
• Help design, refine, and distribute QA reports and feedback to development, product managers, customer support, and senior management
• Participate in technical design and provide a voice for testability and quality
• Continually improve test cases to ensure coverage on all Zwift software products
• Identify, source, define, and implement useful, specialized tools and/or methods to benefit process, automation, and reporting

Senior QA Analyst

Full-stack Engineer

• Partner closely with stakeholders in Zwift's Community Support organization and other engineering teams to define requirements, make trade-offs, and deliver end-to-end technical solutions, including the full software development life cycle.
• Identify and recommend improvements in tools and processes which can improve our customers' experience and the efficiency of our Community Support organization.
• Establish a deep understanding of the team's technical architecture.
• Write clean, efficient, testable, and maintainable code for both front-end and back-end systems.
• Conduct code reviews and ensure code quality through automated testing (e.g., unit testing, integration testing, and similar).
• Participate in agile development processes, including sprint planning, stand-ups, and retrospectives.
• Streamline team processes, creating mechanisms to reduce development churn and minimize technical debt.
• Participate in on-call support, monitoring, and troubleshooting of all services owned by the team.
• Implement best practices for scalability, maintainability, security, and system performance.
• Lean into industry trends, especially in AI, ML, and LLMs, exploring opportunities to leverage these capabilities in new and innovative ways for Community Support applications.

Senior Software Engineer 2, Community Support

Supply Chain

• Manage the full lifecycle of supply planning and purchase order execution for accessories and replacement parts
• Coordinate with Engineering and Contract Manufacturers to create new SKUs and lead daily Clear-To-Build calls
• Manage inbound shipments from global suppliers, including freight booking and tracking
• Partner with Finance to resolve PO discrepancies and confirm Incoterms
• Conduct weekly analysis of supply changes to present to Demand Planners

Supply Chain Coordinator

Manager

• Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
• Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
• Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
• Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
• Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
• Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
• Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
• Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
• Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization

Zwift

Senior QA Analyst

Senior Software Engineer 2, Community Support

Supply Chain Coordinator

Manager, Global Reverse Logistics

Manager, Global Reverse Logistics