Technical Support Consultant, DACH
zvoove
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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Salary
💰 €2,500 - €3,500 per month
About the role
- Processing and solving support tickets in a structured and proactive way
- Contacting customers by phone when deeper explanation or alignment is required
- Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
- Escalating complex issues to Product Development while retaining ownership of customer communication
- Supporting software releases and assisting with customer roll-outs
Requirements
- MBO degree or equivalent
- At least 2 years of experience in a technical support role within a software or SaaS environment
- Experience with troubleshooting and technical analysis
- Strong communication skills in German (spoken and written)
- Working proficiency in English
- Experience with Jira Service Desk or similar tools is a plus
Benefits
- 24 vacation days
- 8% holiday allowance
- travel and home-working reimbursement
- personal development budget
- Team outings
- annual BBQ
- vitality week
- table tennis
- delicious lunch every day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical analysissupport ticket processing
Soft skills
strong communication skillscustomer communicationproactive problem solving
Certifications
MBO degree