Customer Service Coordinator
Zurich Insurance
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Provides telephone support and emergency evacuation services in response to client requests
- Uses appropriate resources to provide referrals to clients according to their requests
- Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
- Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
- Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
- Documents the entire management of each case
- Provides telephone and document translation services through applicable providers
- Makes assessments and files claims on behalf of the client
- Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers
Requirements
- English required
- Experience in customer service or dealing directly with customers
- Excellent telephone communication skills
- Excellent verbal and written use of the language
- Ability to multitask in a fast paced environment
- Requires basic skills to analyze costs and opt for services
- Must have a strong orientation to problem solving
Benefits
- Competitive salary
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementclaims filingdocument translationmedical evacuation coordinationtravel emergency managementreferral servicescost analysis
Soft Skills
customer servicetelephone communicationverbal communicationwritten communicationmultitaskingproblem solving