Zurich Insurance

Customer Service Coordinator

Zurich Insurance

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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About the role

  • Provides telephone support and emergency evacuation services in response to client requests
  • Uses appropriate resources to provide referrals to clients according to their requests
  • Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
  • Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
  • Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
  • Documents the entire management of each case
  • Provides telephone and document translation services through applicable providers
  • Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications
  • Makes assessments and files claims on behalf of the client
  • Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers

Requirements

  • English required
  • Experience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales, and Financial Services industries
  • Excellent telephone communication skills and computer skills
  • Excellent verbal and written use of the language
  • Excellent critical thinking skills
  • Attention to detail, time management and sense of urgency
  • Requires basic skills to analyze costs and opt for services
  • Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent
  • Ability to work under pressure and multitask
Benefits
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicetelephone communicationverbal communicationwritten communicationcritical thinkingattention to detailtime managementproblem solvingmultitaskingability to work under pressure