Travel Claims Manager – 1 Year Contract
Zurich Insurance
contract
Posted on:
Location Type: Office
Location: Switzerland
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About the role
- Leads and directs a team handling medium to high‑complexity and exposure claims
- Oversees work coordination and is responsible for team performance, coaching, and development
- Drive superior claims results by providing direction, technical guidance, and tracking on key metrics
- Foster relationships with stakeholders to achieve customer satisfaction targets
- Review claims files and recommend improvements to achieve best practices
- Ensure compliance with all legal, regulatory, and internal control requirements
- Provide claims insights to assist business units
- Motivate and lead the team by communicating expectations and facilitating employee development
Requirements
- Bachelor’s degree in Insurance, Business Administration, Law, Finance, or a related discipline
- Minimum 6–8 years of claims experience, with strong exposure to travel insurance claims, including medical, evacuation, trip cancellation, and high‑severity cases
- Proven experience managing medium to high‑complexity and high‑exposure claims, including litigation, discretionary decisions, and escalated customer cases
Benefits
- Professional and technical knowledge by attending educational workshops
- Participating in professional societies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementlitigationdiscretionary decision makingclaims analysisrisk assessmentcompliancebest practicesmetrics trackingcustomer satisfactionclaims insights
Soft Skills
leadershipcoachingteam performance managementrelationship buildingcommunicationmotivationemployee developmentstakeholder engagementexpectation settingproblem solving