Customer Support Specialist
Zurich Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Australia
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About the role
- Providing friendly, professional phone support to brokers and customers
- Building strong relationships with brokers and partners, becoming a trusted point of contact
- Learning and using Zurich’s digital platforms to make processes simple and efficient for our customers
- Managing your own queue of tasks, working independently with the support of your team
- Collaborating with colleagues across different teams to deliver great customer outcomes
- Sharing feedback and ideas to help us continually improve our products and services
Requirements
- Experience in customer service, retail, hospitality, call centres, recruitment, sales, or similar type of roles
- Strong communication skills and a friendly, professional phone manner
- A positive, proactive attitude and the confidence to work independently in a high pace environment
- High attention to detail and the ability to manage multiple tasks at once
- A willingness to learn new systems and embrace digital technology
- The drive to make a difference for customers and a genuine desire to grow your career
Benefits
- 5 weeks of annual leave for permanent staff through our Z leave initiative
- 15 days of personal/carer’s leave
- Access to Family Care (parental leave)
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- Access programs to stay healthy and feel healthier
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working)
- Award-winning training programs
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer and work in our state-of-the-art Green Star rated offices
- Dress for your day
- We plant a tree for every new employee
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsfriendly phone mannerpositive attitudeproactive attitudeindependenceattention to detailtask managementcollaborationcustomer focusfeedback sharing