Zurich Insurance

Claims Adjuster

Zurich Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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About the role

  • Act as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language
  • Assess damages and negotiate settlement of claim by establishing an appropriate negotiation strategy
  • Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits
  • Use judgment to determine policy verification and coverage determination by analysing applicable coverage for claims and determining whether the loss falls within the coverage
  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate
  • Ensures customer service by proactively communicating information, responding to inquiries following customer service protocols
  • Contributes to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed
  • Managing a large portfolio of claims and balancing service deliverables
  • Manages litigation by assigning counsel within the approved panel and establish litigation plan and budget
  • Preparing reports and analysing data to present to management

Requirements

  • Bachelor’s Degree (or equivalent)
  • More than 5+ years of experience within a Claims Operation environment within Commercial Insurance industry or loss adjusting practice
  • Must have a Certificate/ Diploma/ Associate - CII/ CILA
  • Sound understanding of commercial insurance business is essential combined with reinsurance fundamentals
  • Strong negotiation skills combined with an investigative ability
  • Fluency in English language skills, both written and spoken (Arabic desirable but not essential)
  • Excellent working knowledge of Microsoft Office suite
  • Ability to integrate quickly with a small team and act as a role model
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
claims assessmentnegotiation strategypolicy verificationcoverage determinationcase strategy developmentdata analysisreport preparation
Soft Skills
customer servicecommunicationteam integrationnegotiationinvestigative ability
Certifications
CIICILA