Zurich Insurance

Operations Reporting Analyst

Zurich Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Switzerland

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Tech Stack

SQL

About the role

  • In this role you will turn complex operational data into clear insights that shape how the business runs, supporting leadership decisions, process improvements, and key client outcomes across Travel Guard & Zurich Cover-More.
  • Partnering closely with Claims, Medical Assistance, and Account teams, you’ll move beyond reporting to influence how work gets done and how customer outcomes are delivered.
  • You’ll produce key monthly dashboards and ad-hoc reports.
  • You’ll conduct research and analysis to identify business opportunities and issues.
  • You’ll collaborate across teams to resolve operational challenges and improve processes.
  • You’ll Support audits and prepare presentations for Quarterly Business Reviews.
  • You’ll build strong relationships with internal stakeholders and global account managers.

Requirements

  • You’ll be proficient in Microsoft O365 (Excel, SharePoint, PowerApps, PowerAutomate).
  • You’ll have strong SQL skills and experience with SSMS.
  • You’ll be an expert in data visualization tools (Power BI preferred).
  • You’ll have excellent analytical, problem-solving, and communication skills.
  • You’ll have the ability to work under pressure and meet tight deadlines.
  • Familiarity with insurance concepts and call center/claims processing systems is a plus.
Benefits
  • Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
  • Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
  • Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
  • Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.
  • Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdata visualizationMicrosoft O365ExcelSharePointPowerAppsPowerAutomateSSMSanalytical skillsproblem-solving
Soft skills
communication skillsability to work under pressuremeet tight deadlinescollaborationrelationship building