Customer Service, Team Lead
Zurich Insurance
full-time
Posted on:
Location Type: Office
Location: Switzerland
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Job Level
About the role
- Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service.
- Demonstrates an understanding of the customer’s needs and helps ensuring these are met.
- They demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques.
- They enter data for new business, and issue policies, process mid-term adjustments and renewals, and resolve simple standard customers’ problems.
- They contribute to achieving a positive team culture and working environment.
- They support the achievement of qualitative and quantitative targets, and demonstrate appropriate levels of customer service as measured by line manager’s call monitoring.
- They also act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholder´s interests.
Requirements
- Minimum bachelor’s degree
- Previous experience in customer service, insurance, or a related field is a plus.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
- Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunication skillsanalytical skillsproblem-solving skillscritical thinkingteamworkadaptabilityrapport buildingempathypositive demeanor
Certifications
bachelor's degree