Enterprise Customer Success Manager
Ncontracts
Customer Success Manager (Mid-Market)
Zscaler
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $94,500 - $112,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber Security
About the role
- Develop and maintain strong, positive relationships with a portfolio of midmarket customers, serving as their primary point of contact and advocate within Red Canary
- Guide customers through the post-sales journey, including onboarding, solution implementation, and initial adoption, ensuring a seamless and positive experience.
- Proactively engage with customers to understand their evolving business needs and security challenges, demonstrating how our solutions can help them achieve their goals and realize maximum value
- Partner with sales on customer renewals and identify opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
- Monitor customer health metrics, identify potential risks, and proactively intervene to address issues and ensure customer satisfaction
- Maintain a deep understanding of Red Canary's product portfolio, features, and roadmap, effectively communicating their value to customers
- Champion customer needs internally, collaborating with product, engineering, support, and sales teams to ensure a unified and positive customer experience
- Share best practices, provide ongoing education, and offer strategic guidance to customers on optimizing their use of our cybersecurity solutions
- Collect and synthesize customer feedback to inform product development and service improvements
- Conduct regular executive business reviews to ensure continued value realization and retention
- Deliver against quarterly OKRs and KPI targets
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a Saas cybersecurity company
- Solid understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)
- Experience working with customers larger than 1000 employees and greater than $100,000 in annual recurring revenue
