Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS West Region
Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery
Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments
Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads
Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort

Requirements

5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS
3+ years of experience in a leadership role managing delivery teams in a high-growth environment
Proven experience managing geographically distributed teams and cross-functional stakeholders
Demonstrated experience in leadership development and implementing organizational strategy
Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Zscalernetwork technologiesVPNsfirewallsproxiescloud security protocolsprocess improvementKPI managementautomation

Soft Skills

leadershipteam managementcross-functional collaborationstrategic decision-makingorganizational strategyperformance managementrelationship management