Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals
Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Requirements

5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills with the ability to influence internal and external decisions
Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans.

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Cloud Services ArchitecturesWeb-based SecurityNetworkingInfrastructure SolutionsCustomer Data AnalysisRisk Mitigation StrategiesTechnical GuidanceProduct InsightsIntegration StrategiesOperationalization

Soft Skills

Communication SkillsPresentation SkillsInfluencing SkillsOrganizational LeadershipRelationship BuildingProactive Problem SolvingCollaborationCustomer Success FocusStrategic AlignmentTailored Strategy Development