Bilingual Customer Services Representative
Zotec Partners
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
Requirements
- Bilingual in English and Spanish
- High school diploma or equivalent
- Experience in a call center or customer-oriented environment
- Excellent customer service skills
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Detail oriented with high degree of accuracy
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
Benefits
- Professional growth
- Holistic wellness
- Community involvement
- Opportunity for autonomy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing statementspayment planspatient management systemsMS Officedocument analysis
Soft Skills
customer servicecommunicationorganizational skillsinterpersonal skillsdetail orientedflexibilityteamworkdiscretionindependent judgment
Certifications
high school diploma