Bilingual Customer Services Representative
Zotec Partners
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
Requirements
- Bilingual in English and Spanish
- High school diploma or equivalent
- Experience in a call center or customer-oriented environment
- Excellent customer service skills
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Detail oriented with high degree of accuracy
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
Benefits
- Professional growth
- Holistic wellness
- Community involvement
- Opportunity for autonomy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing statementspayment planspatient management systemsMS Officedocument analysis
Soft skills
customer servicecommunicationorganizational skillsinterpersonal skillsdetail orientedflexibilityteamworkdiscretionindependent judgment
Certifications
high school diploma