Zopa Bank

Real Time Analyst

Zopa Bank

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Tech Stack

AWSSQL

About the role

  • manage live performance to support service levels and customer outcomes
  • make real-time staffing and resourcing decisions across channels
  • regular interaction with stakeholders across Operations and Workforce Management
  • contributes insights back into forecasting, scheduling, and continuous improvement

Requirements

  • You are a clear communicator who can act with urgency in time-sensitive situations.
  • You have an interest in data analytics and are keen to develop your existing skill set – Exposure to SQL and advanced Excel is advantageous.
  • You have experience working with WFM Tooling (Preferably AWS Connect but not essential)
  • You have strong critical thinking skills and apply them to challenge assumptions, identify opportunities for effective change, and influence better outcomes.
  • You have managed Real Time for a large-scale operation with multiple contact channels – Advantageous if you have done this in a Fraud or back office/case work focussed operation.
Benefits
  • flexible ways of working
  • face-to-face collaboration
  • good work-life balance
  • option of working from abroad for up to 120 days a year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLadvanced Exceldata analyticsreal-time managementforecastingschedulingcontinuous improvement
Soft Skills
clear communicationurgencycritical thinkingstakeholder interactioninfluencing outcomes