Senior Bridge Engineer
Amey
IT Services Engineer
Zopa Bank
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JamfPython
About the role
- Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
- Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
- Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements.
- Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable.
- Continuously improve processes, identifying automation and standardisation opportunities.
- Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
- Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
- Deliver clear, concise documentation for both technical and non-technical users.
Requirements
- Solid experience in IT services, systems engineering, or workplace technology roles.
- Strong technical knowledge of Microsoft 365, Intune, Tanium, Jamf, Okta and Zoom
- Experience automating tasks using PowerShell, Python, or similar scripting tools.
- Knowledge of endpoint management, security hardening, and identity management principles.
- Experience collaborating with teams such as InfoSec, Networking, or Platform Engineering.
- Excellent troubleshooting, analytical, and communication skills.
- A passion for using automation and AI to improve service delivery.
Benefits
- Flexible ways of working
- Option of working from abroad for up to 120 days a year
- Workplace free from discrimination
- DE&I forum for employee engagement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365IntuneTaniumJamfOktaZoomPowerShellPythonendpoint managementidentity management
Soft skills
troubleshootinganalytical skillscommunication skillsmentoringcollaboration
