2nd Line Engineer, Mitel

Focus Group

full-time

Posted on: 10/22/2025

Location Type: Hybrid

Location: Manchester • 🇬🇧 United Kingdom

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💰 £30,000 per year

Mid-LevelSenior

About the role

Resolve technical faults both remotely and on-site across all supported products, ensuring SLA compliance and high levels of customer service.
Collaborate with Mitel and third-party support partners to progress and resolve technical issues.
Conduct site and remote surveys to assess solution suitability and customer requirements.
Perform system upgrades and fault investigations, including out-of-hours work when necessary.
Join the Oncall rota to provide 24/7 support for Mitel customers
Provide training and support to service functions and other engineers.
Ensure safe working practices and maintain company equipment in good condition.

Mitel certification on Mitel MiVB, MBG and MiCollab.
Strong understanding of Mitel Hosted and On-Premise telephone systems.
Experience with Mitel clusters and associated products (MiCollab, MiCC, MBG, MPA).
Proficient in diagnosing faults across ISDN, SIP, and analogue technologies.
Solid IT and networking knowledge, including VPNs, VLANs, and network topology.
Skilled in using diagnostic tools such as Wireshark.
Ability to produce detailed technical documentation and handovers.
Valid full UK driving licence and willingness to travel nationwide.

Benefits

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.