Zoom

Account Executive

• Establish and cultivate key relationships with senior decision-makers within large enterprises, ensuring a consultative approach to selling communication technology-enabled managed services
• Drive new client acquisition and revenue growth by selling virtual events, conferences, and secure hosted virtual meetings within public and private companies
• Identify and capitalize on opportunities to expand relationships with existing clients, increasing product adoption and contract value
• Consistently meet and exceed monthly/quarterly/annual revenue objectives by prospecting, securing meetings, negotiating, and closing new business deals
• Maintain a disciplined approach to pipeline management, providing accurate sales forecasting and ensuring all activities are logged in OpenExchange’s CRM system (Salesforce)
• Serve as the Voice of the Customer within OpenExchange, actively gathering feedback to enhance product offerings and improve customer satisfaction
• Work closely with internal teams, including Customer Success / Delivery, Marketing, and Product, to ensure seamless execution and client satisfaction.

Senior Account Executive

Video Editor

• Coordinate and facilitate virtual meetings, live streams and presentations
• Respond to all virtual communication in a timely and professional manner
• Escalate issues as needed; learn and apply solutions in the future
• Proactively engage with the team and jump in to support others as needed
• Client facing, highly professional customer service
• Other duties as assigned according to business line and regional attributes

Video Specialist

Customer Support

• Handle user onboarding and offboarding requests
• Process hardware and software requests, coordinating with relevant teams
• Troubleshoot common IT issues
• Act as the first line of response for product-related tickets
• Gather the right information from the reporter
• Resolve straightforward product queries
• Create and manage user accounts across OE platforms
• Review post-event issue tickets raised by internal teams
• Carry out routine Salesforce admin tasks including merging duplicate records
• Use the Product Knowledge Base as the go-to resource for issue resolution

Senior Account Executive

Video Specialist

Video Specialist

Support Specialist, Level 1