Implementation Specialist
ZOLL Medical Corporation
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Job Level
Tech Stack
About the role
- Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
- Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
- Coordinate with support and product team to resolve customer issues during implementation process.
- Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
- Act as a training and product resource for other members of the ZOLL team.
- Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
- Work toward client success as an effective team member.
Requirements
- 1-3 years of experience in customer training or implementation
- 2+ years Emergency Medical Services experience and/or training required
- Experience and understanding of training adults, associated learning challenges, and how to overcome them required
- Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred
- Experience implementing new software/technology preferred
- Experience working with Microsoft SQL preferred
- Bachelor's, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred
- Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators preferred
- Current or former EMS practitioner at either the ALS or BLS Level preferred
Benefits
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ZOLL softwareZOLL RescueNetZOLL BillingMicrosoft SQLsoftware implementationtraining developmentprocess material maintenancecustomer trainingproject coordinationproduct adoption tracking
Soft Skills
collaborationcommunicationclient success focusteamworkproblem-solvingtraining adultsadaptabilityorganizational skillsinterpersonal skillsresourcefulness
Certifications
Bachelor's degreeAssociates degreeprofessional certification in emergency medicinepublic safety telecommunicator courseAPCO ANS 3.103.2.2015 certification