Provide customer service and technical support of all Itamar Medical products and services.
Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner.
Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.
Inform Customer Service Manager of all unresolved issues.
Keep accurate records and document actions and discussions.
Understand and educate customers about all Itamar Medical products and services.
Retain customers through superior customer service and technical support.

Requirements

Bachelor's Degree preferred
Two + years working as a customer support representative/technical support representative
Experience working remotely with space for an “at-home workstation”
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
Salesforce experience
Ability to work between the hours of 7:00am and 8:00pm

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supporttroubleshootingresearchdocumentationMS OfficeWindowsSQLSalesforceremote support tools

Soft Skills

communicationproblem-solvingteamworkprofessionalismcustomer retention