Data Integration Manager
ZOLL Medical Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Chelmsford • Massachusetts • United States
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Salary
💰 $105,000 - $110,000 per year
About the role
- Serve as the primary point of contact during customer setup and go-live.
- Guide customers through SDK setup, configuration, and integration.
- Collaborate with engineering and product teams to maintain the knowledge base.
- Deliver training and documentation to partner technical teams.
- Act as a technical advisor for partner integrations.
- Provide frontline partner support, triage, and resolution.
- Diagnose and replicate integration and performance issues.
- Capture, validate, and escalate customer-reported bugs.
- Conduct training and workshops for SDK capabilities.
- Partner with Sales, Technical Support, and Product Teams.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in technical support, integration, or customer success roles.
- Background in software development and system integration.
- Proficient in debugging and resolving complex technical issues.
- Experience with Jira and Salesforce.
- Experience with healthcare IT systems, EMS workflows, or medical device data.
Benefits
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SDK setupconfigurationintegrationdebuggingtechnical supportsystem integrationcustomer success
Soft Skills
collaborationtrainingdocumentationcustomer serviceproblem-solving