Personally motivated by solving complex, real-time technical puzzles.
Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid.
Highly detail-oriented and meticulous about system reliability and performance.
Passionate about maintaining the highest standards of data flow and system connectivity.
A proactive problem-solver who anticipates and resolves issues before they impact the business.
The kind of person who thrives on cross-functional collaboration with engineering and operations teams.
Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor.

Requirements

Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting
The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation.
A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams.
A fundamental understanding of API integrations, system operations, and incident management best practices.
Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus.
Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change
Humility. You believe in treating all people with dignity and respect, regardless of title or tenure

Benefits

Flexible, hybrid work environment at our convenient Soho location
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system integration healthAPI monitoringnetwork troubleshootingscriptingSQLPythonPowerShellBashlog analysisincident management

Soft Skills

problem-solvingcross-functional collaborationcommunicationconsultative approachcompassionconfidenceattention to detailcreativityproactivityhumility