Zivian Health

Product Manager

• Lead discovery cycles — interview users, synthesize insights, and validate opportunities.
• Shape product bets with clear problem statements, appetite, constraints, and boundaries.
• Create Shaping Briefs that translate complex healthcare and marketplace challenges into feasible, high-impact projects.
• Collaborate deeply with engineering during build cycles: clarify edge cases, confirm priorities, and uphold scope integrity.
• Act as the guardian of appetite — ensuring projects stay within defined bounds.
• Partner with Marketing to co-develop product launch narratives and internal comms.
• Lead functional testing and validation with business champions before release.
• Engage directly with customers (clinicians, providers, admin teams) for ongoing discovery and feedback.
• Drive post-launch reviews, collect metrics and feedback, and recommend iteration or scale decisions.
• Maintain and organize shaping documentation and product learnings for institutional knowledge.

Full-stack Engineer

• Become an expert on our full product suite.
• You'll be a key player in troubleshooting, debugging, and resolving support issues, working directly with our senior team to find smart, efficient solutions.
• Partner with senior developers on new features.
• As you grow, you'll take on more development tasks, contribute to new product initiatives, and participate in code reviews.
• Thrive in our fast-paced startup environment.
• You'll be exposed to the full software development lifecycle, adapting to changing priorities and learning new technologies.
• We're looking for someone who takes initiative.
• You'll be encouraged to ask questions, explore the codebase, and bring your own ideas to the table.
• You're a problem-sleuth at heart. You won't just fix the symptom; you'll be empowered to dig deep into support issues, recreating the user's experience to understand how they triggered an outcome and discover its root cause.

Software Engineer I

Customer Support

• Diagnose and resolve incoming customer tickets with speed and accuracy — whether technical, functional, or workflow-related.
• Identify patterns in feedback, escalate recurring issues, and advocate for user needs within the product team.
• Work directly with PMs and engineers to triage bugs, verify fixes, and communicate solutions back to customers.
• Maintain deep familiarity with Zivian’s platform architecture, data flows, and common edge cases to ensure precise troubleshooting.
• Partner with Product Managers during shaping and build cycles to validate functionality before release.
• Document new product functionality, draft internal FAQs, and train internal stakeholders on feature changes.
• Track product-related issues through resolution and verify customer satisfaction post-fix.
• Capture insights from support interactions that inform discovery, shaping, and prioritization decisions.
• Partner with Marketing or AM to update help content, in-app guidance, and support macros.

Product Support Specialist

Product Designer

• Lead Discovery Design: Partner with PMs during shaping to visualize problem spaces, explore user flows, and validate concepts with users.
• Shape Up Participation: Co-create shaping briefs with Product — identifying UX boundaries, technical constraints, and defining the “just right” solution appetite.
• Design for Velocity: Deliver high-fidelity, production-ready designs that developers can implement without ambiguity.
• Own the User Experience: Craft intuitive, accessible, and performant experiences for providers, clinicians, and admins using Zivian’s platform.
• Collaborate Deeply with Engineering: Work hand-in-hand with developers during builds to clarify interactions, edge cases, and technical feasibility.
• Validate in Reality: Conduct lightweight usability testing and user feedback sessions to validate flow, comprehension, and delight.
• Contribute to Zivian’s Design System: Help evolve and maintain consistent visual and interaction patterns across all product areas.
• Uphold the Shape Up Ethos: Protect scope and deliver the shaped intent within each cycle — no drift, no waste, just impact.
• Post-Launch Learning: Participate in post-cycle reviews to assess UX effectiveness and define iteration opportunities.

• Lead discovery cycles and partner closely with UI/UX Design and Behavior Science through interviewing users, synthesizing insights, and validating opportunities.
• Shape product bets with clear problem statements, appetite, constraints, and boundaries.
• Create Shaping Briefs that translate complex healthcare and marketplace challenges into feasible, high-impact projects.
• Collaborate deeply with engineering during build cycles: clarify edge cases, confirm priorities, and uphold scope integrity.
• Act as the guardian of appetite ensuring projects stay within defined bounds.
• Partner with Marketing to co-develop product launch narratives and internal comms.
• Lead functional testing and validation with business champions before release.
• Engage directly with customers (clinicians, providers, admin teams) for ongoing discovery and feedback.
• Drive post-launch reviews, collect metrics and feedback, and recommend iteration or scale decisions.
• Maintain and organize shaping documentation and product learnings for institutional knowledge.

Senior Product Manager

Account Executive

• Hunt for new business by identifying and qualifying high-value healthcare entrepreneurs and SMBs.
• Build a robust pipeline of qualified leads through strategic outreach, networking, and swift follow-up on inbound inquiries.
• Become an expert advisor, educating prospective partners on complex healthcare regulations and physician collaboration models.
• Own the full sales cycle from initial conversation to signed agreement and quarterback resources to close deals.
• Develop and pitch tailored solutions addressing each prospect's unique needs and business goals.
• Collaborate with implementation, operations, compliance, and marketing teams to ensure seamless onboarding.
• Consistently meet and exceed monthly and quarterly sales targets.
• Stay informed on industry trends, state regulations, and market dynamics affecting collaborations, CPOM States and Medical Directors.

Healthcare Sales Representative

Attorney

• Zivian Health mission: expand access to high-quality healthcare through compliance and software solutions
• Conduct in-depth research on regulatory issues impacting health tech, including data privacy and healthcare regulations
• Assist in operationalizing legal research with legal and business teams
• Support transactional work: review contracts, assist with negotiations, and prepare legal documents
• Collaborate cross-functionally with product, operations, and compliance to ensure legal requirements are met
• Support legal department operational tasks: track legal requests, manage workflows, and organize legal materials
• Assist with ad hoc legal queries, legal operations, and corporate governance matters