Support our front-line, customer-facing and partner-facing teams (Sales, Customer Success, Business Development, Partner Management) with technical issues and product support
Cultivate expert-level knowledge of ZipRecruiter’s products and services
Field questions and respond to technical customer issues raised by front-line teams across the company, solving what you can and escalating to appropriate teams as needed
Develop an understanding of ZipRecruiter's 3rd party software integrations, including how to set up, troubleshoot, and resolve issues.
Create training documentation for support teams
Present product, technology, and process updates to technical and nontechnical audiences
Track common issues and recommend product solutions
Investigate bugs (including writing SQL queries, reviewing logs, reviewing tracking information) and present theories and supporting data to appropriate teams
Assist with research or labeling of data sets to inform machine learning model evaluation
Assist with strategic projects aligned to top company priorities
Take an active role in ensuring a high quality job seeker experience, starting with the job content we present

Requirements

3+ years experience in a relevant role (digital ad technology / ad operations, recruitment tech, solutions engineering, or similar)
Understanding of 3rd party tracking methods including URL redirects, URL parameters, browser cookies, and conversion pixels
Proficiency writing SQL queries
Experience with basic data analysis and familiarity with tools that allow you to explore and visualize data to identify key trends (e.g. Excel, Tableau, Google Analytics, Databricks, Periscope, other analytics software)
Experience working with SalesForce, JIRA, Fogbugz, or similar ticket management platform

Benefits

Competitive salary
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysis3rd party software integrationstroubleshootingbug investigationmachine learning model evaluationtechnical supportproduct solutionstraining documentationdata visualization

Soft Skills

communicationproblem-solvingcollaborationpresentationcustomer serviceattention to detailadaptabilitycritical thinkingorganizational skillsstrategic thinking