Senior Director of Operations
ZipLiens
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $152,000 - $228,000 per year
Job Level
About the role
- Evaluate operational challenges, develop structured recommendations, and lead high-impact initiatives that improve performance and scalability
- Translate insights into scalable solutions by designing and implementing workflows and operational playbooks that support future growth
- Define and leverage performance metrics and data insights to inform decisions, resolve bottlenecks, and measure results
- Contribute to the financial performance of the department, including budgeting, cost management, and improving profitability through operational efficiency
- Lead and develop a high-performing team, providing coaching and support to drive individual and team performance aligned with departmental goals
- Establish a culture of accountability and continuous improvement, ensuring consistent execution and supporting employee growth over time
- Build and maintain strong relationships with internal stakeholders to understand evolving business needs and client priorities
- Partner closely with Client Success and Sales to ensure operational execution supports client renewals, retention, and expansion
- Identify and drive improvements that enhance the client experience, reduce friction, and support long-term retention
- Partner closely with leaders across all departments to ensure strategic alignment and support effective execution of cross-functional initiatives
- Collaborate with Engineering and Product teams to identify system-driven solutions that improve operational efficiency and scalability
Requirements
- 10+ years of experience working with cross-functional teams and executive stakeholders
- 5+ years of experience in a consulting firm or internal consulting capacity is highly preferred
- MBA or JD preferred
- Experience in high-impact roles where the individual has demonstrated success in scaling processes, increasing efficiency, and directly contributing to business growth
- Proven experience in operations management or a similar leadership role
- Demonstrated ability to evaluate complex operations, summarize issues, and provide succinct recommendations to drive lasting change
- Strong background in scaling teams, improving workflows, and measuring performance outcomes
- Excellent communication and interpersonal skills with a proven ability to influence across functions
- Analytical and data-driven, with strong problem-solving capabilities
- Willingness to travel 10-20%
Benefits
- Private Health Care Plan (Medical, Dental & Vision)
- Company HSA contributions for HDHP participants
- Flexible Spending Accounts (Health & Dependent Care)
- Company-Paid Short-Term Disability Coverage
- Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
- 401(k) Plan with Company Match
- Paid Time Off (Vacation, Sick Time & Select Holidays)
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementperformance metricsbudgetingcost managementprocess scalingworkflow designdata analysisproblem-solvingclient retention strategiescross-functional collaboration
Soft Skills
leadershipcoachingcommunicationinterpersonal skillsinfluenceaccountabilitycontinuous improvementrelationship buildinganalytical thinkingteam performance management
Certifications
MBAJD