ZipLiens

Analyst

• Manage the end-to-end product support process, ensuring timely and effective resolution of issues and requests.
• Serve as the primary point of contact for client integrations, including reviewing data structures (e.g., JSON/XML payloads, field mappings), diagnosing integration issues, and guiding clients on how to correctly format or send data for successful processing.
• Perform initial assessment, troubleshooting, and reproduction of incoming product ideas, bugs, and requests to determine whether they can be resolved before escalation.
• Guide customers (internal and external) on how to use existing product functionality or integrations to meet their needs, helping reduce unnecessary escalations and duplicate feature requests.
• Partner with the Product Owner and development team to gather details and context around product requests or ideas, report bugs, and gather feedback from customers.
• Translate technical integration concepts and issues into understandable terms for non-technical stakeholders and clients.
• Assist in documenting customer feedback for new integrations and feature enhancements.
• Identify trends in support requests and integration challenges to inform process improvements and future product development.
• Maintain and continually improve support documentation, workflows, and knowledge bases as systems evolve.
• Collaborate cross-functionally to validate workarounds, clarify expected behavior or edge cases, and surface technical insights that improve product stability and customer experience.

Product Support Analyst, Integrations

Data Engineer

• Develop and optimize SQL queries and database schemas for efficient data retrieval and storage.
• Design, develop, and maintain scalable ETL processes.
• Develop and maintain scripts for data processing.
• Ensure scalability and performance optimization of data pipelines and queries.
• Develop and implement data quality checks and monitoring to ensure data accuracy and reliability.
• Contribute to the development and maintenance of data quality standards and best practices.
• Collaborate with data analysts to understand requirements and deliver solutions that enable effective reporting and analytics.
• Design and build reports to provide actionable insights to stakeholders.
• Document data models, ETL processes, and reporting solutions.

Product Manager

• Develop, communicate, and champion a clear product vision and strategy aligned with company goals and business value.
• Collaborate with stakeholders to define and refine product roadmaps, ensuring alignment with overall product strategy.
• Own and manage the product backlog, ensuring it is well-defined, prioritized, and refined based on user feedback and business impact.
• Translate high-level product requirements into detailed user stories and acceptance criteria that guide development and delivery.
• Partner closely with engineering and design teams throughout the product lifecycle to align priorities, balance technical feasibility with user and business value, and deliver intuitive, high-quality product experiences.
• Serve as the primary liaison between business stakeholders and product teams, translating business needs and feedback into product priorities and driving cross-functional alignment.
• Participate in agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) to promote collaboration and transparency.
• Ensure delivered features meet defined business outcomes and quality standards, providing measurable value to customers and the organization.
• Understand user pain points and needs through various research methods (e.g., interviews, surveys, usability testing) and integrate findings into product strategy and team priorities.

Senior Product Owner

• Conduct high-volume QA reviews of claimant-level medical records (up to 1,000 per week), using clinical judgment and knowledge of medical coding to determine relatedness to the underlying litigation.
• Help create and establish medical claim audit protocols to enable consistent and defensible determinations.
• Use Excel/Google Sheets to efficiently manage and analyze large datasets, creating workflows that streamline reviews and reduce the need for one-off line-by-line analysis.
• Document review findings and rationales clearly and accurately for use by internal teams and clients.
• Identify trends or recurring issues in claim reviews and recommend updates to processes or protocols to improve consistency and accuracy.
• Support knowledge sharing by documenting review standards and providing clinical guidance to internal team members and vendors.
• Adapt review approach across multiple claim types to meet evolving client and project needs.
• Ensure reviews and determinations meet accuracy, quality, and productivity standards that support reliable client outcomes.
• Contribute subject matter expertise to reports, analysis, and special projects that strengthen review protocols and client deliverables.

Nurse Claims Analyst

Account Manager

• About Us: Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms.
• Job Description: We are seeking a personable, detail-oriented Client Account Manager to join our growing Client Success team.
• Serve as a primary point of contact for clients, supporting day-to-day needs, conducting regular check-ins, and ensuring smooth adoption of Zipliens’ services.
• Foster strong relationships and collaborate with internal teams to build long-term partnerships that drive client satisfaction and organizational success.