ZipLiens

Operations

• Evaluate operational challenges, develop structured recommendations, and lead high-impact initiatives that improve performance and scalability
• Translate insights into scalable solutions by designing and implementing workflows and operational playbooks that support future growth
• Define and leverage performance metrics and data insights to inform decisions, resolve bottlenecks, and measure results
• Contribute to the financial performance of the department, including budgeting, cost management, and improving profitability through operational efficiency
• Lead and develop a high-performing team, providing coaching and support to drive individual and team performance aligned with departmental goals
• Establish a culture of accountability and continuous improvement, ensuring consistent execution and supporting employee growth over time
• Build and maintain strong relationships with internal stakeholders to understand evolving business needs and client priorities
• Partner closely with Client Success and Sales to ensure operational execution supports client renewals, retention, and expansion
• Identify and drive improvements that enhance the client experience, reduce friction, and support long-term retention
• Partner closely with leaders across all departments to ensure strategic alignment and support effective execution of cross-functional initiatives
• Collaborate with Engineering and Product teams to identify system-driven solutions that improve operational efficiency and scalability

Senior Director of Operations

Recruitment

• Own end-to-end recruiting operations across multiple concurrent searches, including sourcing support, structured screening, interview coordination, and candidate experience management.
• Proactively manage recruiting timelines by partnering with hiring managers to ensure timely feedback and progression through interview stages.
• Coordinate offer logistics by preparing offer documentation and communicating approved offers to candidates.
• Own and continuously improve onboarding processes, including paperwork, systems access, first-week coordination, and orientation, to ensure a smooth and high-quality new hire experience.
• Maintain accurate ATS data and track key recruiting and onboarding metrics to support consistent workflows and ensure hiring timelines and milestones stay on track.
• Own and execute day-to-day HR operations, including payroll changes, benefits administration (enrollments, changes, and inquiries), and employee data maintenance.
• Manage compliance efforts by maintaining accurate documentation, tracking required notices and trainings, and executing processes aligned with federal, state, and local requirements.
• Assist with HR audits, reporting, file accuracy checks, and required notices and training compliance.
• Maintain accurate employee records by performing routine data checks and ensuring updates and documentation are completed accurately and on time.
• Contribute to the refinement and improvement of HR processes, documentation, and SOPs to support scalable and consistent HR operations.
• Serve as a first point of contact for employee questions and policy guidance, partnering with the Senior Director of HR on workplace concerns or more complex issues.
• Coordinate engagement and culture initiatives, including recognition programs, surveys, communications, and events.
• Support timely execution of recurring HR cycles (e.g., training, performance reviews, audits) by tracking completion, maintaining the HR calendar, and ensuring deadlines and processes are met.

HR Generalist – People Operations, Talent Acquisition

DevOps Engineer

• Maintain and improve the availability, performance, and reliability of production and non-production environments.
• Proactively identify scalability and capacity risks and recommend mitigation strategies as platform demands grow.
• Enhance system observability through monitoring, logging, and alerting, and help define reliability metrics as systems scale.
• Lead incident investigations and drive root cause analysis, ensuring systemic improvements are implemented.
• Shape and evolve reliability standards and practices while remaining directly engaged in hands-on system improvements.
• Build, own, and continuously improve CI/CD pipelines to support reliable, repeatable deployments.
• Drive automation of infrastructure provisioning, configuration, and operational workflows to reduce manual effort and operational risk.
• Develop and implement tooling that improves system performance, observability, and deployment confidence.
• Partner with software engineers to standardize and improve deployment practices, release processes, and operational readiness across services.
• Establish and enforce best practices for access controls, secrets management, and system hardening.
• Ensure backup, recovery, and disaster-readiness strategies are tested and reliable.
• Partner with engineering leadership on security reviews and compliance-related initiatives.
• Proactively identify and mitigate infrastructure and operational risks.

Senior Director of Operations

HR Generalist – People Operations, Talent Acquisition

Senior Site Reliability Engineer