Zip

Product Manager, AI Intake and Collaboration

Zip

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • Drive development across the breadth of Intake and Collaboration, building intelligent intake systems and defining core collaboration primitives – including commenting, notifications, and messaging integrations – across web, mobile, and external surfaces.
  • Collaborate deeply with engineering and design to define requirements, provide product direction, make tradeoffs, and deliver scalable, enterprise-grade participation experiences.
  • Conduct structured product discovery, including stakeholder interviews, competitive research, usage analysis, and usability testing to identify friction points in first-time and infrequent user experiences.
  • Test, validate, and measure success using well-defined metrics such as intake quality, user activation, engagement across surfaces, and reduction in support or rework.

Requirements

  • 2-4+ years of product management and 4-8+ years of overall professional experience; experience working with SaaS platforms is a plus.
  • Ability to break down ambiguous problems into structured components and develop clear recommendations.
  • Ability to lead cross-functional initiatives, influencing without authority, and driving alignment across engineering, design, sales, customer teams, and partner teams.
  • Exceptional written and verbal communication skills, with the ability to tailor messaging and level of detail to diverse technical and non-technical audiences.
  • Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment.
Benefits
  • 📈  Start-up equity
  • 🦷  Full health, vision & dental coverage
  • 🍽️  Catered lunches & dinners for SF employees
  • 🚍  Commuter benefit
  • 🚠  Team building events & happy hours
  • 🌴  Flexible PTO
  • 💻  Apple equipment plus home office budget
  • 💸  401k plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementstructured product discoveryusability testingcompetitive researchusage analysismetrics definitionSaaS platforms
Soft Skills
problem-solvingcross-functional leadershipinfluencing without authoritycommunication skillsadaptabilitybias to action