Ziosk

Support Analyst

Ziosk

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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About the role

  • Act as frontline technical support and response for incoming queries and issues related to Ziosk systems, software, and hardware using the various Ziosk support tools.
  • Troubleshoot incidents with point-of-sale systems and other Ziosk platforms
  • Provide superior customer service through phone and email support to restaurant clients
  • Adhere to documented metrics and key performance indicators.
  • Proactively contact sites as needed to resolve issues discovered through various monitoring tools.

Requirements

  • Must be able to professionally interact with our client’s Restaurant Management at all levels
  • Must be a strong problem solver
  • Excellent verbal and written communication skills
  • Must be willing to document work effort on an ongoing basis
  • Existing POS knowledge is not a requirement but is a plus
  • Flexible schedule, including weekend availability through midnight
Benefits
  • Competitive benefits and compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportpoint-of-sale systemsZiosk systemsZiosk support tools
Soft Skills
customer serviceproblem solvingverbal communicationwritten communicationdocumentation