Ziosk

Support Engineer

• Act as frontline technical support and response for incoming queries and issues related to Ziosk systems, software, and hardware using the various Ziosk support tools.
• Troubleshoot incidents with point-of-sale systems and other Ziosk platforms
• Provide superior customer service through phone and email support to restaurant clients
• Adhere to documented metrics and key performance indicators.
• Proactively contact sites as needed to resolve issues discovered through various monitoring tools.

Support Analyst

Sales

• Develop and progress sales pipeline to achieve sales targets and goals with mid-market hospitality and restaurant accounts
• Discover client needs, challenges and opportunities, mapping those back to company solutions, value, and ROI
• Develop thorough understanding of company products and sales process
• Partner with legal and sales leadership on contract negotiations
• Lead for Ziosk on client’s relationship during the sales campaign and establish appropriate relationship mapping between Ziosk and the client organization through various departments (marketing, operations, IT, etc.)
• Lead cross-functional, internal and client teams to gain alignment around client priorities, KPI’s, and deliverables to drive pilot and deployment success
• Create referenceable accounts and relationship through the sales campaign and deployment process
• Provide internal feedback on market and competitive intelligence

Support Analyst

Sales Director – Mid Market