Zinier

Customer Success Consultant

Zinier

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own post-implementation customer journeys for a portfolio of accounts
  • Proactively monitor customer health and orchestrate interventions before issues escalate
  • Lead Quarterly Business Reviews (QBRs)
  • Navigate complex stakeholder environments
  • Facilitate adoption activities
  • Identify and qualify expansion opportunities
  • Collaborate cross-functionally with various teams
  • Drive continuous improvement

Requirements

  • 5-8 years in customer success, account management, or consulting within B2B SaaS
  • Exceptional stakeholder orchestration skills
  • Strategic thinker with bias to action
  • First-principles problem solver
  • Technical fluency and change management expertise
  • Hustler mentality with customer empathy
  • Excellent communication and facilitation skills
Benefits
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingB2B SaaSchange management
Soft Skills
stakeholder orchestrationstrategic thinkingproblem solvingcustomer empathycommunicationfacilitation