Own and manage end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post implementation stabilization.
Provide ongoing vendor oversight to ensure performance, compliance, and service quality across all assigned supplemental vendors.
Partner closely with Operations, Compliance, IT, Finance, and Member Experience teams.
Act as a single point of accountability for assigned vendors and implementations.
Translate operational and regulatory requirements into actionable vendor expectations.

Requirements

Bachelor’s degree or equivalent professional experience
5+ years of experience in:
Vendor management
Project or program management
Healthcare operations, preferably Medicare Advantage or supplemental benefits
Strong understanding of:
Supplemental benefits and vendor ecosystems
837 file formats and data exchanges
Regulatory and Part C reporting considerations
Experience with SSBCI programs, and carded services
Prior implementation experience with OTC, transportation, or carded benefits
Familiarity with healthcare data reporting and dashboards
PMP, Lean, Six Sigma, or similar project management certification (preferred, not required)

Benefits

A competitive salary based on the market
Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

vendor managementproject managementprogram managementhealthcare operations837 file formatsdata exchangesregulatory reportingimplementation experiencehealthcare data reportingdashboards

Soft Skills

planningcoordinationoversightaccountabilitycommunication

Certifications

PMPLeanSix Sigma