ZincFive, Inc.

Field Engineer

• Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
• Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
• Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
• Generate, track, and report Key Performance Indicators (KPIs) for the department
• Technical documentation of necessary processes and procedures
• Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
• Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
• Travel as needed (up to 75%) within in the U.S. and internationally

Field Service Engineer IV

Manager

• Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects
• Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators
• Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution
• Provides direct review and development of applicable action items in response to project feedback and evaluation
• Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects
• Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects
• Advises the Director of Global Service in areas of Field Service Personnel staffing needs
• Visits key customers and projects in the field, with up to 25% travel
• Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems

Field Service Engineer IV

Service Portfolio Manager