Design and implement mobile security architectures.
Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform.
Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution.
Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success.
Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers.
Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback.
Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.

Requirements

Master’s Degree (or foreign equivalent) in Computer Science, Computer Engineering or a related field, plus 3 years of experience in a Software Development or Software Support role.
3 years of experience with customer support within a security and mobile device management solution provider;
3 years of experience utilizing Android Studio to test sample applications;
3 years of experience utilizing SSO and SSL to manage and query databases;
3 years of experience designing custom APIs to troubleshoot customer issues;
3 years of experience utilizing SIEM tools including Splunk;
3 years of experience utilizing MDM Solutions including Intune and WorkspaceOne.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mobile security architecturemobile applicationsSaaS delivery modelsdeployment planningtechnical documentationcustom APIsSSOSSLSIEM toolsMDM Solutions

Soft Skills

customer successproblem resolutioncollaborationcustomer feedback advocacycommunication

Certifications

Master’s Degree in Computer ScienceMaster’s Degree in Computer Engineering