Zimperium

Account Manager

• Develop an understanding of all Zimperium products and features.
• Plan, develop and report account metrics through software dashboards and other tooling.
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
• Cultivate strong, positive relationships with customers and partners.
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
• Provide LOEs and SOWs as needed per account.
• Identify pain points in the customer experience and work to resolve issues at the account level.
• Providing actionable recommendations to internal business, product, and technology teams.
• Work closely with operations, sales, and business development teams to summarize.

Territory Account Manager

Solutions Engineer

• Design and implement mobile security architectures.
• Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform.
• Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution.
• Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success.
• Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers.
• Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback.
• Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.

Security Solutions Engineer

iOS Engineer

• Research and analyze advanced detection bypass techniques (e.g., jailbreaking, hooking, and runtime application/system tampering) to assess threats to our detection systems.
• Evaluate and reverse-engineer tools and frameworks used to attack or evade our products, documenting findings and attack vectors.
• Lead and participate in structured brainstorming sessions to generate novel detection ideas and countermeasures.
• Design, prototype, and implement new detection techniques and algorithms for the iOS platform.
• Develop, maintain, and improve internal tooling and automation to accelerate analysis, triage, and detection development.
• Review and interpret forensic data provided by customers, produce clear technical reports, and provide actionable guidance and remediation support.
• Perform and contribute to internal penetration testing and adversary emulation of newly introduced security features to validate effectiveness.
• Write and publish technical blog posts to raise awareness of emerging security risks and share insights with customers and the wider security community.

Detection Researcher, iOS Focused

Marketing

• Partner with sales to execute regional events and field marketing campaigns that reach target accounts within the APJ region to drive pipeline and bookings.
• Manage the complete project lifecycle, from start to finish, encompassing all aspects: scheduling, logistics planning, vendor management, invoicing, material distribution, and on-site activation.
• Ensure lead capture at all events is done accurately and timely.
• Represent Zimperium at trade shows, conferences, partner-events and customer-facing events.
• Clearly communicate objectives, project status and updates to team members and attending event staff.
• Collaborate closely with sales teams to boost APJ sales, developing targeted marketing strategies for strategic accounts and priority markets.
• Manage the inventory, procurement, and development of all marketing materials intended for events and customer use.
• Seek out and execute co-marketing initiatives, partnering with clients to maximize campaign effectiveness.

Territory Account Manager

Security Solutions Engineer

Detection Researcher, iOS Focused

Senior Field Marketing Manager – APJ