Zimperium

DevOps Engineer

• Design, code, test and deliver software to automate manual operational work
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Design self-healing and resiliency patterns
• Design automated software and product upgrades, change management, and release management solutions
• Participate in the 24×7 support coverage as needed
• Mentor and guide junior developers

Site Reliability Engineer

Support Engineer

• Will research, diagnose, and resolve issues raised by the customers in collaboration with our Product, DevOps and engineering teams.
• Apply expertise with mobile applications and SaaS based delivery models to troubleshoot and debug issues reported by customers;
• Validate customer-specific fixes and releases in collaboration with quality assurance team and develop technical documentation for specific customer needs;
• Gather and analyze customer feedback per standard escalation procedures for unresolved product issues and bugs and create JIRAs for engineering team;
• Work closely with customer success, development and product teams in different time zones to address customer issues;
• Mentor new team members who join in as Customer Support Engineers;
• Lead calls with Partners who OEM our Product to ensure that they are getting the right help to address the customer issues;
• Provide training to new team members or Partners on relevant Product areas;
• Work with cross-functional teams to provide usage visibility to leadership as well as partners;
• Triage customer issues escalated by Level 1, Level 2 Support, and escalate them to Engineering with more details as needed.

Senior Customer Support Engineer

Security Engineer

• Design, develop, debug, while ensuring scalability, performance and security.
• Perform development on complex systems, requiring an understanding of both business objectives and technical architecture.
• Adapt and respond quickly to changing requirements and provide deliverables in a timely manner.
• Collaborate with cross functional team members, including Product Management, Customer Success, QA, DevOps and Site Reliability Engineering to ensure we meet the business needs in a timely fashion.

Senior Software Engineer – Network Security

Account Manager

• Develop an understanding of all Zimperium products and features.
• Plan, develop and report account metrics through software dashboards and other tooling.
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
• Cultivate strong, positive relationships with customers and partners.
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
• Provide LOEs and SOWs as needed per account.
• Identify pain points in the customer experience and work to resolve issues at the account level.
• Providing actionable recommendations to internal business, product, and technology teams.
• Work closely with operations, sales, and business development teams to summarize.

Site Reliability Engineer

Senior Customer Support Engineer

Senior Software Engineer – Network Security

Territory Account Manager