Zimperium

Android Engineer

• Responsible for working with the Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problems
• Conduct hands-on technical troubleshooting and remediation of high priority customer escalations to engineering
• Communicate with customers on implementation or ongoing issues, acting as an advisor to key customers
• Based on feedback from customers, work with Product Management to identify product enhancements to improve customer satisfaction
• Develop and grow the service management/support for the designated products, including providing guidance/training to other support engineers

L3 Customer Support Engineer, C++, Android, iOS

Security Engineer

• Provide technical support for Android applications, identifying and resolving issues in a timely manner.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Understand mobile application security as an added advantage and advise customers accordingly.
• Stay updated with the latest advancements in Android/iOS/Hybrid platform application development and support; integrate innovative approaches.
• Maintain a high level of customer satisfaction through timely two-way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium-defined SLAs.

Customer Support Engineer, Mobile Apps and Cybersecurity

Full-stack Engineer

• Dallas, TX (hybrid)
• The Device Team Senior Software Engineer will manage the full software development cycle for Android and iOS applications, including design, development, testing, and deployment. Collaborate with cross-functional teams to define requirements, architect solutions, and ensure high-quality deliverables. Analyze device performance and security, and implement necessary improvements and mitigations.
• Develop complex Mobile applications following design & architectural specifications, emphasizing design patterns, coding standards, maintainability, security and scalability.
• Collaborate with Product Management, User Experience team, Developers and Testers to preview feature requirements, architecting design, develop and create automation testing to ensure comprehensive coverage and deployment of MTD and zDefend products.
• Simulate threat attacks on iOS and Android devices to ensure real-time detection and mitigation, including validating various threat vectors and understanding ongoing threats.
• Conduct high-intensity scans and pen testing to monitor anomalies, generate forensics, identify connected devices, and assess vulnerabilities.
• Implement and program application using Mobile Device Management (MDM) and Mobile Authentication Management (MAM) flows to successfully integrate devices with the console to synchronize user devices, groups and tags for integrating policies.
• Analyze and perform iOS and Android device validation with respective device operating system statistics, memory allocations, monitoring activity of the device, User interface Animation hitches, CPU counters and profiling, Data persistence, File activities, Memory leaks, Network.
• Monitor iOS and Android battery consumption of the usage of the MTD and zDefend enabled applications and finding any gaps to improve the efficiency of the power consumption of the application.
• Troubleshoot and perform root cause analysis of critical issues by deeply understanding Android, iOS, and Cross platform logging and Crash stack traces to diagnose and provide resolution for the same to ensure satisfaction of the customers.
• Mentor and onboard Software Engineers and Interns to gain necessary development skills.
• Lead the team and drive the project to completion and thereby ensure high quality software deliverables and security compliance through team planning sessions, standup meetings and create minimum viable product demos using Agile software methodologies.

L3 Customer Support Engineer, C++, Android, iOS

Customer Support Engineer, Mobile Apps and Cybersecurity

Senior Software Engineer, Device