Customer Support Engineer, Mobile Apps and Cybersecurity

Zimperium

full-time

Posted on: 9/4/2025

Location: 🇮🇳 India

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Mid-LevelSenior

AndroidCyber SecurityiOSJavaSQL

About the role

Provide technical support for Android applications, identifying and resolving issues in a timely manner.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Understand mobile application security as an added advantage and advise customers accordingly.
Stay updated with the latest advancements in Android/iOS/Hybrid platform application development and support; integrate innovative approaches.
Maintain a high level of customer satisfaction through timely two-way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium-defined SLAs.

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent engineering degree.
5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.
Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL
Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.
Self-motivated with extensive troubleshooting skills and knowledge of debugging.
Customer-oriented with post-sales application support experience.
Excellent spoken and written communication skills.
Excellent communication and collaboration skills; ability to work in a fast-paced environment and manage multiple priorities.