Analyze and document as-is and to-be business processes using ARIS or similar BPM tools
Support in the development and maintenance of E2E process architecture within one of the Seaspan units
Identify gaps, inefficiencies, and opportunities for improvement or automation
Define business rules, process controls, and conceptual designs to support IT and process initiatives. Elicit, validate, and document business, functional, and non-functional requirements
Maintain clear traceability between process models, business needs, and solution designs
Collaborate with solution architects, developers, and business stakeholders to ensure solution alignment
Coordinate and support User Acceptance Testing (UAT) with business representatives
Develop test scenarios and acceptance criteria; track defects and results
Facilitate stakeholder review, sign-off, and readiness for go-live
Support process and system adoption post-implementation
Contribute to the preparation of SOPs, training materials, and process documentation
Participate in post-go-live stabilization, feedback collection, and benefit realization activities

Requirements

Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field
2–5 years of experience in business analysis, process improvement, or systems implementation/enhancements
Solid understanding of Business Process Management (BPM) and process architecture principles
Experience in documenting and optimizing end-to-end business processes
Hands-on experience with ARIS, Visio, or equivalent modelling tools
Working knowledge of requirements management and SDLC frameworks
Familiarity with Enterprise Architecture (EA), Business Intelligence (BI), and Change Management concepts
Experience and familiarity with engineering and manufacturing processes are considered assets
Process modelling (BPMN 2.0 / VACD)
Business analysis & documentation
Requirements elicitation and stakeholder facilitation
Testing coordination and UAT support
Analytical and critical thinking
Experience with Aris, MS Visio, Azure DevOps, or equivalent enterprise tools preferred
Certification in Business Analysis (IIBA) or Lean Six Sigma is considered an asset

Benefits

Annual bonus
Pension plan matching
Full health care (e.g. unlimited physiotherapy)
Dental
Vision
Life insurance
Medical leave coverage
Parental leave coverage
Wellness/fitness reimbursement for memberships or registration fees
Employee Family Assistance Program (EFAP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Process Management (BPM)process architecturerequirements managementSDLC frameworksprocess modelling (BPMN 2.0)business analysisrequirements elicitationtesting coordinationUser Acceptance Testing (UAT)process optimization

Soft Skills

analytical thinkingcritical thinkingstakeholder facilitationcollaborationcommunication

Certifications

Business Analysis (IIBA)Lean Six Sigma